Question 1

How do I contact Suvarnabhumi Airport's Lost and Found?

Accepted Answer

Passengers can contact the Lost Property Counter at +66 2132-1880 or +66 2132-1890. The Lost and Found Center is located at Concourse B, Level 2, Arrival Hall, and operates 24 hours a day. For items left on an airplane or not collected at baggage claim, it's recommended to contact the respective airline directly.

Question 2

What should I do if my baggage is delayed or damaged upon arrival?

Accepted Answer

If your luggage is delayed, missing, or damaged, you should report the issue immediately at the Lost and Found counter located near the baggage carousels in the arrival hall. You will need your passport, boarding pass, and baggage claim tag to file a Property Irregularity Report (PIR). The airport staff will assist in tracking your baggage, and most missing bags are located within 24-48 hours.

Question 3

What are the transportation options from Suvarnabhumi Airport to Bangkok city center?

Accepted Answer

Several options are available, including taxis, ride-hailing services (like Grab), and public transportation. Taxis are available 24/7 on Level 1, and drivers should use the meter. The Airport Rail Link offers a fast and affordable connection to the city center, operating from 6:00 AM to midnight, with connections to the BTS Skytrain or MRT.

Question 4

Is there Wi-Fi available at Suvarnabhumi Airport?

Accepted Answer

Yes, Suvarnabhumi Airport offers free Wi-Fi for a limited time. Passengers can connect to ".@AirportTrueFreeWiFi" and register with their email, passport number, phone, and country to get a username and password for access.

Question 5

Where can I exchange currency at Suvarnabhumi Airport?

Accepted Answer

For the best exchange rates, it is recommended to use Super Rich money exchange counters located on the basement level (B Floor), near the Airport Rail Link station. Standard airport exchange services are also available in the arrivals area, which may be convenient for initial small exchanges.

Question 6

Can I purchase a local SIM card at the airport?

Accepted Answer

Yes, physical SIM cards can be purchased from providers like AIS, TrueMove, and DTAC in the arrivals hall. These stalls offer tourist packages, and staff can assist with setup. 7-Eleven stores within the airport also offer physical SIM cards.

Question 7

Are there luggage storage facilities at Suvarnabhumi Airport?

Accepted Answer

Yes, luggage storage facilities are available at Suvarnabhumi Airport, provided by Left Baggage. These services are available 24/7, with prices based on luggage size and storage duration.

Question 8

How do I transfer between Suvarnabhumi Airport (BKK) and Don Mueang Airport (DMK)?

Accepted Answer

A free shuttle bus service operates between Suvarnabhumi Airport (BKK) and Don Mueang Airport (DMK). The shuttle can be found outside Door 3 on the arrivals level (Floor 2) at Suvarnabhumi. Passengers need to show proof of onward travel, such as a flight ticket, to use the service. The journey typically takes 1-2 hours depending on traffic.

Question 9

What are the general procedures for arrival and departure at Suvarnabhumi Airport?

Accepted Answer

For arrivals, passengers proceed through immigration clearance, baggage claim, and customs inspection. For departures, check-in is on Level 4, followed by outbound immigration and security screening. It is advisable to allow ample time for these processes, especially during peak seasons, as immigration lines can be long.

Question 10

How can I call Suvarnabhumi Airport customer service from another country?

Accepted Answer

If you need to call Suvarnabhumi Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Car Parking Operation Center
Car Parking	+66 2 132 9511 Call now
Customer Service
Customer Service	+66 2 132 1888 Call now
Help Desk
Help Desk	+66 2 132 3888 Call now
Left Baggage Service
Left Baggage	+66 2 134 7795 Call now
Legal
Legal	+66 2 535 1192 Call now
Lost Property Counter
Lost Property	+66 2 132 1880 Call now +66 2 132 1890 Call now
Tourist Police
Tourist Police	+66 2 132 1155 Call now

Suvarnabhumi Airport Customer Service Number, Support Phone & Contact Info

About Suvarnabhumi Airport & Customer Service

Suvarnabhumi Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)