Question 1

How can I contact Transavia customer service?

Accepted Answer

You can contact Transavia customer service through various channels. For immediate assistance, phone numbers are available depending on your country and whether you have an existing booking. For general questions and flight information, you can send a message via WhatsApp, with responses typically provided within the day. For specific inquiries or if you prefer a written response, an online contact form is available. Transavia also maintains a presence on social media platforms like Facebook and Instagram, and a comprehensive Help Center on their website offers answers to frequently asked questions and self-service options.

Question 2

What is Transavia's policy on flight cancellations initiated by the passenger?

Accepted Answer

If you cancel your Transavia booking, the cost of your flight ticket(s) and any purchased extras, such as seat reservations and checked baggage, are generally non-refundable. However, you may be eligible to request a refund for the airport taxes, fees, and government surcharges you paid. An administration fee, typically €20 per booking, may apply for this refund request, which can be submitted via the online contact form or the Service Centre within three months after the original travel date. If you have cancellation insurance, it is recommended to contact your insurance provider directly to understand your coverage.

Question 3

What happens if Transavia cancels my flight?

Accepted Answer

If Transavia cancels your flight, you will typically be offered the choice between a full refund for the cancelled flight (or the entire booking) or rebooking on an alternative Transavia flight. Additionally, under EU regulation 261/2004, you may be entitled to financial compensation, especially if the cancellation was announced less than 14 days before departure and was not due to extraordinary circumstances beyond the airline's control. If the cancellation necessitates an extended stay at your destination, Transavia may also reimburse hotel costs.

Question 4

Can I make changes to my Transavia flight booking?

Accepted Answer

Yes, you can change various details of your Transavia booking, including the flight origin, destination, travel date, departure time, and passenger details. A change fee, typically €50 per person per flight, will apply, and you will also need to pay any difference if the new ticket price is higher than the original. Name changes are also permitted, usually for a fee of €50 per name change per flight, while minor spelling errors can often be corrected via the call center up to two hours before departure. Please note that changes cannot be made once you have checked in for your flight.

Question 5

What are the rules for checked baggage on Transavia flights?

Accepted Answer

Transavia operates as a low-cost carrier, meaning checked baggage is not included in the basic fare and must be booked separately for an additional fee. Passengers can book between 15 kg and 50 kg of checked baggage per person, which can be distributed across a maximum of five pieces. Each individual piece of luggage must not exceed 32 kg, and the maximum dimensions (length + width + height, including handles and wheels) are generally 165 cm. It is usually more cost-effective to book your checked baggage online before your departure rather than at the airport.

Question 6

What is Transavia's policy regarding cabin and hand luggage?

Accepted Answer

Every passenger is permitted one small piece of hand luggage (maximum 40 x 30 x 20 cm), such as a small backpack or handbag, which must be placed under the seat in front of you. A larger cabin bag (maximum 55 x 40 x 25 cm), like a trolley or travel bag, is only allowed if it has been booked in advance for a fee, or if you have purchased a Smart or Max fare, which includes a cabin bag and Priority Boarding. The combined weight of your hand luggage and any booked cabin bag must not exceed 10 kg. If your cabin bag exceeds the size or weight limits at the gate, you will be charged a Gate Luggage Fee, starting from €70, and the bag will be transported in the hold.

Question 7

How do I request a refund for airport taxes if I cancel my flight?

Accepted Answer

If you cancel your Transavia flight, you can request a refund for the airport taxes and government surcharges that were part of your booking. This request can be submitted through the online contact form or by contacting the Transavia Service Centre. An administration fee, typically €20 per booking, will be deducted from the refund amount. It is advisable to submit this request within three months following your original travel date.

Question 8

What should I do if my baggage is missing or damaged upon arrival?

Accepted Answer

If your checked baggage does not appear on the carousel upon arrival, or if it is damaged, you should immediately proceed to the Service Desk at the airport to report the issue. You can also contact Transavia's Service Centre for assistance with missing or damaged luggage.

Question 9

Does Transavia offer compensation for delayed flights?

Accepted Answer

Yes, if your Transavia flight experiences a delay of three hours or more, you may be eligible for financial compensation under EU regulation 261/2004, with amounts potentially reaching up to £520 (or its equivalent in EUR). Additionally, regardless of the reason for the delay, Transavia is obligated to provide passengers with the 'right to care,' which may include vouchers for meals, refreshments, and accommodation if an overnight stay is required. Compensation may not be applicable if the delay is caused by extraordinary circumstances, such as severe weather conditions or air traffic control strikes.

Question 10

How can I check my flight status or manage my booking with Transavia?

Accepted Answer

You can easily check the real-time status of your Transavia flight by visiting the 'Flight status' section on their official website. To manage various aspects of your booking, such as changing flights, reserving seats, or adding checked baggage, you can log in to the 'My Transavia' section on their website.

Question 11

How can I call Transavia customer service from another country?

Accepted Answer

If you need to call Transavia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Belgium	+32 70 66 03 05 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Canada	+1 888 545 6794 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
France	+33 892 05 88 88 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
France (for existing bookings)	+33 9 72 72 00 32 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Italy	+39 899 009 901 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Netherlands	+31 20 214 6032 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET +31 6 83673722 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Other countries	+352 27 00 27 28 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Portugal	+351 707 780 009 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Spain	+34 937 37 03 31 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
United Kingdom	+44 20 3499 8570 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET
Whatsapp	+352 27 86 22 15 Call now Monday - Friday: 08:00-22:00 CET; Saturday - Sunday: 09:30-18:00 CET

Transavia Customer Service Number, Support Phone & Contact Info

About Transavia & Customer Service

Transavia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)