Question 1

How can I contact Carpatair customer service?

Accepted Answer

You can contact Carpatair customer service by phone at +(40) 256 300 900 or +(40) 256 306 933, or via email at customer.service@carpatair.com.

Question 2

What is Carpatair's hand baggage policy?

Accepted Answer

Each passenger is allowed one item of hand baggage, not exceeding 5 kg in weight and with dimensions no larger than 55cm x 40cm x 20cm, including wheels and handles.

Question 3

What is Carpatair's checked baggage policy?

Accepted Answer

The standard service allows for one piece of checked baggage up to 15 kg. The maximum dimensions for checked baggage must not exceed 203 cm (length + width + height), including wheels and handles.

Question 4

Are there special conditions for oversized or overweight baggage?

Accepted Answer

Baggage exceeding a maximum single item weight of 32 kg and/or maximum dimensions of 203 cm is subject to special transport conditions and must be pre-notified and confirmed by the airline.

Question 5

What should I do if my flight is cancelled or delayed?

Accepted Answer

In cases of cancellation or long delay, Carpatair provides assistance such as meals, refreshments, and communication options (phone calls, faxes, or emails). Passengers may also be entitled to re-routing or compensation in accordance with Regulation (EC) No. 261/2004, depending on the specific circumstances.

Question 6

What is Carpatair's policy on denied boarding?

Accepted Answer

Before denying boarding to passengers, Carpatair will call for volunteers who are willing to surrender their confirmed reservation in exchange for assistance and a choice between re-routing or a refund.

Question 7

Does Carpatair operate scheduled flights?

Accepted Answer

No, since 2014, Carpatair primarily operates non-scheduled services, focusing on charter flights and wet lease (ACMI) operations, rather than regular scheduled routes.

Question 8

How can I inquire about lost or damaged baggage?

Accepted Answer

For inquiries regarding lost and found baggage, passengers should refer to the baggage rules section on the Carpatair website or contact customer service for assistance.

Question 9

Can I carry animals on board Carpatair flights?

Accepted Answer

Carpatair has specific rules regarding the carriage of animals on board, which fall under their special categories of passengers information. It is advisable to contact customer service for detailed requirements and procedures.

Question 10

How can I call Carpatair customer service from another country?

Accepted Answer

If you need to call Carpatair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Carpatair Customer Service Number, Support Phone & Contact Info

About Carpatair & Customer Service

Carpatair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)