Question 1

How can I change or cancel my Japan Airlines flight reservation?

Accepted Answer

You can typically change or cancel your flight reservation through the Japan Airlines website in the 'Manage Booking' section. For tickets purchased via travel agencies, you should contact the agency directly. Be aware that changes or cancellations may incur fees depending on your fare type and the timing of the request. Some fares are non-refundable, and changes to passenger information (like name changes) are generally not permitted, often requiring a new ticket purchase.

Question 2

What is Japan Airlines' refund policy and how long does it take to process?

Accepted Answer

Japan Airlines' refund policy allows cancellations and refunds based on your ticket type and when you cancel. Most international tickets are refundable, but domestic tickets have separate rules. Refunds are generally accepted no later than 30 days after the ticket validity expires. For credit card purchases, refunds may take up to two months to appear on your statement due to credit card company processing times. Cash purchases are typically refunded to a designated bank account within two weeks, subject to a bank transfer fee.

Question 3

What is Japan Airlines' baggage allowance for international flights?

Accepted Answer

For international flights, Economy and Premium Economy Class passengers can generally check two bags, each weighing up to 23 kg (50 lbs), free of charge. Business and First Class passengers can check three bags, each up to 32 kg (70 lbs). No checked bag should exceed 203 cm (79.9 in) in total dimensions. Carry-on allowance is typically one standard carry-on bag and one personal item, with a total combined weight not exceeding 10 kg.

Question 4

How do I request special assistance for my flight?

Accepted Answer

If you require special assistance, such as wheelchair assistance or support for hearing/speech impairments, it is recommended to notify Japan Airlines when you book your ticket. If you have already made a reservation, you can contact their local information and reservation number or use a request form. For specific needs like medical equipment or certain conditions, you may need to submit a medical certificate.

Question 5

Can I check in online for my Japan Airlines flight?

Accepted Answer

Yes, Japan Airlines offers online check-in through its official website. This service is typically available from 24 hours up to one hour before your flight's scheduled departure. You will need your ticket details or JMB membership number to complete the process and obtain your boarding pass.

Question 6

What are the accepted payment methods for Japan Airlines bookings?

Accepted Answer

Japan Airlines accepts various payment methods for flight bookings, including major credit and debit cards. Specific local payment options may also be available depending on the region where the booking is made.

Question 7

Can I select my seat in advance with Japan Airlines?

Accepted Answer

Japan Airlines generally allows seat selection in advance, though policies may vary based on your fare type and class of service. Some seats might be available for selection at the time of booking, while others may become available closer to departure or incur additional fees.

Question 8

What should I do if my baggage is damaged or lost?

Accepted Answer

If you notice damage to your baggage upon arrival, you should declare it to airport staff immediately before leaving the airport. For international flights arriving at specific major Japanese airports, you can submit an inquiry using a Damaged Baggage Inquiry Form if you've already left the airport. For lost baggage, you should contact Japan Airlines customer service as soon as possible.

Question 9

How can I contact Japan Airlines customer service?

Accepted Answer

You can contact Japan Airlines customer service through various channels, including phone numbers listed on their official website for reservations and inquiries. They also offer a chat service with a chatbot or operator, and for non-urgent matters, you can submit inquiries via email or a contact form.

Question 10

How can I call Japan Airlines customer service from another country?

Accepted Answer

If you need to call Japan Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Fukuoka	+81 92 261 2525 Call now
Osaka	+81 6 4799 2525 Call now
Sapporo	+81 11 242 2525 Call now
Tokyo	+81 3 4330 2525 Call now
toll	+81 3 5460 3715 Call now +81 3 5460 3999 Call now +81 3 5460 5131 Call now +81 3 5763 1900 Call now +81 570 025 519 Call now +81 570 025 818 Call now
toll free	+81 120 258 600 Call now +81 120 521 600 Call now +81 120 747 907 Call now
Toll Freee	+81 120 747 222 Call now
Toll Freel	+81 120 250 001 Call now +81 3 5796 9345 Call now
Events/ Guest Relations
Toll Freel	+81 120 747 707 Call now +81 3 5460 3783 Call now
JAL European Reservations Centre
English	+44 20 4600 3610 Call now 09:30 - 17:00 / Daily (UK time)
Japanese	+44 20 4600 3611 Call now 09:30 - 17:00 / Daily (UK time)
JAL Representative Office in Ireland
General Inquiries	+353 1 661 0749 Call now
Sales/ Reservations
Toll Free	+81 3 6733 3062 Call now +81 570 025 121 Call now
Toll-Free Number
Toll-Free Number	+1 800 525 3663 Call now

Japan Airlines Customer Service Number, Support Phone & Contact Info

About Japan Airlines & Customer Service

Japan Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)