Question 1

How can I cancel my Korean Air flight?

Accepted Answer

You can cancel your Korean Air flight through their official website or customer contact centers. Full refunds are generally available if you cancel within 24 hours of booking, provided the ticket was purchased at least 7 days before departure. For cancellations made 91 days or more before departure, a full refund may also be provided. Cancellation fees vary based on fare type and route, with refundable tickets offering more flexibility. If booked through a third party, you must contact them directly for cancellation.

Question 2

What is Korean Air's refund policy?

Accepted Answer

Refunds are available for eligible unused tickets, with the amount depending on the time of cancellation and fare rules. For credit card purchases, refunds are typically processed within 7 days, and for cash or check purchases, within 20 days. Refund requests should generally be submitted within one year of the ticket issuance date. A service fee, such as USD 30 for international flights, may apply to refunds.

Question 3

How can I change my Korean Air flight reservation?

Accepted Answer

Flight changes can often be made online via the "My Trips" section on the Korean Air website or by contacting a service center. The ability to change a ticket, along with any applicable fare differences and reissue fees, depends on the fare class and the point of purchase. Economy Flex, Prestige, and First Class fares may offer more lenient change conditions. A service fee may apply if changes are made through a service center or airport office.

Question 4

What is the carry-on baggage allowance for Korean Air flights?

Accepted Answer

For Economy and Premium Class passengers, the allowance is one cabin bag plus one personal item, with a combined weight not exceeding 10 kg (22 lbs). First and Prestige Class passengers are permitted two cabin bags with a combined weight of up to 18 kg (40 lbs), plus one personal item. Each cabin bag should not exceed 115 cm (45 inches) in total dimensions.

Question 5

What is the checked baggage allowance for Korean Air flights?

Accepted Answer

Checked baggage allowance varies by travel class and route. Typically, Economy Class passengers are allowed one piece of checked baggage up to 23 kg (50 lbs) for most international routes, while Prestige Class passengers can check two pieces, each up to 32 kg (70 lbs). First Class passengers are generally allowed three pieces, each up to 32 kg (70 lbs). The total dimensions of each checked bag should not exceed 158 cm (62 inches).

Question 6

How do I request special assistance, such as wheelchair service, with Korean Air?

Accepted Answer

You can request special assistance, including wheelchair service, through the Korean Air website, the "Manage Booking" section, or by contacting their Service Center. It is recommended to request this service at least 48 hours before your flight departure to ensure arrangements are made. Korean Air provides assistance from check-in to boarding and upon arrival, and personal mobility devices are transported free of charge when notified in advance.

Question 7

How can I contact Korean Air customer service?

Accepted Answer

You can contact Korean Air customer service via their official website, through their 24/7 customer service phone lines, or by using their chatbot service available on the website and app. For general inquiries in the US, the toll-free number is +1-800-438-5000.

Question 8

What happens if I miss my Korean Air flight?

Accepted Answer

If you miss your flight, the consequences depend on your ticket type and the reason for missing it. If the airline is at fault for a missed connection, you may be entitled to compensation or rebooking. For voluntary no-shows, specific fare rules and potential fees will apply, and subsequent segments of your itinerary might be canceled. It's advisable to contact Korean Air as soon as possible if you anticipate missing your flight.

Question 9

How can I inquire about my SKYPASS mileage or membership status?

Accepted Answer

You can inquire about your SKYPASS mileage, membership status, or mileage upgrades by contacting Korean Air's customer service. Agents can assist with tracking missing miles, explaining benefits, and calculating mileage requirements for upgrades.

Question 10

How can I call Korean Air customer service from another country?

Accepted Answer

If you need to call Korean Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Assistance For Customers With Hearing And Speech Impairments	+1 888 898 5525 Call now
Service Centers	+32 800 11 662 Call now +36 80 011 342 Call now +45 80 01 55 55 Call now +1 213 484 1900 Call now +33 1 53 45 31 77 Call now +33 800 91 60 00 Call now +34 900 973 533 Call now +39 800 874 488 Call now +41 800 557 344 Call now +43 800 296789 Call now +44 800 413000 Call now +81 6 6264 3311 Call now +82 2 2656 2001 Call now +31 800 0222010 Call now +420 800 142 543 Call now +421 800 142 543 Call now +55 800 317 6670 Call now +81 0088212001 Call now +86 532 8378 7024 Call now +972 1 809 452 005 Call now
Toll-Free Number
Service Centers	+1 800 438 5000 Call now

Korean Air Customer Service Number, Support Phone & Contact Info

About Korean Air & Customer Service

Korean Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)