Question 1

What is Albastar's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one piece of carry-on baggage weighing no more than 8kg, with maximum dimensions of 55 x 40 x 20 cm, plus one personal item.

Question 2

What is Albastar's checked baggage policy?

Accepted Answer

Albastar's checked baggage allowance varies; for charter flights, it is typically one piece weighing up to 20kg. Free checked baggage allowance is generally not included in the ticket for scheduled flights, and additional fees may apply.

Question 3

Does Albastar offer online check-in?

Accepted Answer

Online check-in is available on the Albastar website, though it may incur an additional fee and allows for pre-selecting seats.

Question 4

When does airport check-in open for Albastar flights?

Accepted Answer

Airport check-in typically opens two to three hours before the scheduled flight departure time and closes 45 minutes before departure.

Question 5

What is Albastar's flight cancellation policy?

Accepted Answer

Flight tickets with Albastar may not be cancellable. However, if the airline cancels a flight, passengers may be entitled to alternative transportation or a refund, especially if notified less than 14 days before departure. Compensation may also be applicable under EU regulations (EC 261) for cancellations not caused by extraordinary circumstances.

Question 6

Can I change my Albastar flight reservation?

Accepted Answer

Changes such as rescheduling may be made to flight tickets by directly contacting the airline, and fees may apply depending on the fare type.

Question 7

What is the policy for unaccompanied minors on Albastar flights?

Accepted Answer

Albastar offers a special service for unaccompanied children aged between 5 and 11. For scheduled flights, the booking office should be contacted via email (callcenter@albastar.es), and for charter flights, specialrequest@albastar.es or the travel agency.

Question 8

Can I travel with a pet on Albastar flights?

Accepted Answer

Albastar allows small cats/dogs in the cabin for an additional fee, provided the pet and container weigh no more than 8kg and the pet remains in the container. Availability must be verified in advance by contacting the airline via email (callcenter@albastar.es for scheduled, specialrequest@albastar.es for charter).

Question 9

How can I inquire about lost baggage or items?

Accepted Answer

For lost items, passengers can submit a form through services like Deliverback, which coordinates with the airline. For general lost baggage inquiries, the call center may also assist.

Question 10

How can I request a refund for an Albastar flight?

Accepted Answer

Refunds may be requested in certain circumstances, such as flight cancellations by the airline, and will typically be issued to the original payment method. Policies differ, so it's best to check booking details or contact customer service.

Question 11

How can I call Albastar customer service from another country?

Accepted Answer

If you need to call Albastar from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center / Bookings
Main	+39 095 311503 Call now
Head Office
Main	+34 971 57 50 72 Call now

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