Question 1

How can I contact SunExpress customer service?

Accepted Answer

You can reach SunExpress customer service through their Customer Service Center hotlines, via WhatsApp for text messages, or by submitting an inquiry through the contact form available on their official website. The Customer Service Center is available 24 hours a day.

Question 2

What is SunExpress's baggage allowance for checked and hand luggage?

Accepted Answer

Baggage allowance varies based on your booked fare and route. For international flights, checked baggage typically ranges from 20 to 35 kg. Hand baggage usually allows one piece up to 8 kg, though the SunLight fare permits one small bag up to 4 kg. Infants generally have a 20 kg checked baggage allowance, except for SunLight bookings. Each checked bag must not exceed 32 kg in weight or 158 cm in total outer dimensions (length + width + height). Excess baggage fees apply if these limits are exceeded.

Question 3

How do I rebook or cancel my SunExpress flight?

Accepted Answer

To rebook or cancel your flight, you should visit the 'My bookings' section on the SunExpress website. Detailed information regarding the specific cancellation and rebooking rules applicable to your fare type can be found there.

Question 4

Does SunExpress offer a 24-hour cancellation policy?

Accepted Answer

Yes, SunExpress has a 24-hour cancellation policy. Passengers can receive a full refund if they cancel their ticket within 24 hours of making the booking, provided that the flight's departure date is at least 7 days away from the booking date.

Question 5

Can I get a refund if I cancel my flight after the 24-hour period?

Accepted Answer

If you cancel your ticket after the initial 24-hour risk-free period, a full refund is generally not provided unless you purchased a refundable ticket type. Cancellation fees may apply, and these can vary depending on the time of cancellation and the specific fare type you booked (e.g., 50% for SunClassic, 25% for SunPremium if canceled at least 30 days before departure).

Question 6

What happens if my SunExpress flight is delayed or cancelled by the airline?

Accepted Answer

If your SunExpress flight is delayed or cancelled by the airline, especially if it departs from or arrives in an EU country, you may be entitled to compensation and/or a refund. This applies if you were informed of the cancellation less than 14 days before the scheduled departure and the airline was at fault. The airline is typically obligated to offer an alternative flight or a refund.

Question 7

How can I request special assistance for my flight?

Accepted Answer

For special assistance, such as services for passengers with reduced mobility or those traveling with pets, it is advisable to contact the SunExpress Customer Service Center. For pet transportation, you should contact them at least three working days before your departure. For other special assistance, requests should ideally be submitted at least 14 days prior to your flight.

Question 8

Can I book extra services like seat reservations or additional baggage online?

Accepted Answer

Yes, you can conveniently book various extra services online. This includes selecting XLeg seats, purchasing excess baggage allowance, or pre-ordering meals. These services can typically be managed through the 'My bookings' section on the SunExpress website or by contacting their Call Center.

Question 9

Do I need to reconfirm my SunExpress flight booking before departure?

Accepted Answer

No, you do not need to reconfirm your flight booking the day before departure. The email confirmation you received at the time of booking is sufficient for your travel.

Question 10

How can I call SunExpress customer service from another country?

Accepted Answer

If you need to call SunExpress from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+90 242 310 26 26 Call now
EU Countries	+31 970 102 69797 Call now
Germany	+49 69 31099797 Call now
Group Requests	+49 69 643503145 Call now
United Kingdom	+44 20 8157 9797 Call now
WhatsApp - To Chat In English Or Turkish	+90 541 444 07 97 Call now
WhatsApp - To Chat In German	+49 171 3377053 Call now
Emergency/ Hotline
Austria	+43 820 898797 Call now
Belgium	+32 2 808 59 46 Call now
Denmark	+45 78 77 28 25 Call now
Finland	+358 9 31579405 Call now
France	+33 821 77 01 93 Call now
Germany	+49 69 90234000 Call now
Italy	+39 06 9762 8570 Call now
Latvia, Lithuania And Estonia	+372 668 1042 Call now
Netherlands	+31 20 811 0777 Call now
Norway	+47 800 11 263 Call now
Other Countries	+90 232 444 07 97 Call now
Sweden	+46 8 506 395 42 Call now
Switzerland	+41 900 444 797 Call now
Turkey	+90 4440797 Call now
United Kingdom	+44 20 3499 8570 Call now

SunExpress Customer Service Number, Support Phone & Contact Info

About SunExpress & Customer Service

SunExpress's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)