Question 1

How can I contact RwandAir customer service from outside Rwanda?

Accepted Answer

For general inquiries or reservations from outside Rwanda, you can contact RwandAir's UK office at +441293874922, available Monday to Sunday from 09:00 to 19:30 (excluding Bank & Public Holidays). For callers from the US, you can reach their reservations line at +18779385612, which operates 24 hours a day.

Question 2

What should I do if my baggage is delayed, damaged, or lost?

Accepted Answer

Any damage, delay, pilferage, or loss of baggage must be reported to a RwandAir representative at your destination airport immediately upon arrival and before leaving the baggage claim area to obtain a file reference number. RwandAir may not accept liability for complaints made after leaving the baggage claim area. For further assistance, you can contact local RwandAir offices or email BaggageClaims@rwandair.com.

Question 3

How can I change or cancel my flight booking?

Accepted Answer

You can change or cancel your flight booking by visiting the 'Manage Booking' section on the RwandAir website or by contacting RwandAir's customer service or sales offices directly. Changes and cancellations are subject to the fare rules of your ticket, and applicable fees may apply. It is recommended to make changes prior to the scheduled departure time.

Question 4

What is RwandAir's refund policy?

Accepted Answer

RwandAir's refund policy varies based on the fare class purchased. Flexible or refundable fare categories generally allow changes and cancellations with applicable fees, while non-refundable or promotional fares may have more restrictive conditions. Refunds for eligible tickets are typically processed to the original form of payment, though some fares might only qualify for travel credit or vouchers. Eligibility depends on compliance with fare conditions.

Question 5

How can I enroll in the DreamMiles loyalty program and claim miles?

Accepted Answer

You can enroll in the DreamMiles loyalty program online through the RwandAir website. Once registered, you can log into your member account to claim miles for any flights taken with RwandAir up to one year before your enrollment date. For any assistance with the DreamMiles program, you can contact Dreammiles@rwandair.com or call +250788177000.

Question 6

How far in advance should I arrive at the airport for my flight?

Accepted Answer

For international flights, it is recommended to arrive at the airport four hours before the scheduled departure time. For domestic flights, it is advised to arrive three hours prior to departure.

Question 7

How can I request special assistance for my flight?

Accepted Answer

If you or a traveling companion requires special assistance, it is important to notify RwandAir in advance. You can make these arrangements while booking on their website or by contacting their support team via reservations@rwandair.com or by calling +250788177000. This allows the airline to make necessary arrangements for mobility assistance or other special needs.

Question 8

Can I add baggage to my booking after purchasing the ticket?

Accepted Answer

Yes, you can add checked baggage to your already booked RwandAir flight by logging into the 'Manage Trips' section on the RwandAir website or mobile app. Standard checked bag fees may apply, and these can vary depending on whether it's a domestic or international route and the fare type.

Question 9

How are flight cancellations handled by RwandAir?

Accepted Answer

In the event of a flight cancellation, RwandAir's relevant departments will contact passengers via the phone number provided during reservation or by email to advise on the cancellation and offer alternative flights if required. Passengers may also be informed through their travel agent.

Question 10

How can I call RwandAir customer service from another country?

Accepted Answer

If you need to call RwandAir from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Headquarters
Headquarters	+250 788 177 000 Call now
Legal
Legal	+250 252 503 687 Call now
Sales/ Reservations
Sales/ Reservations	+250 780 967 289 Call now +250 780 967 325 Call now
UK Reservations/Customer Service
UK Reservations/Customer Service	+44 1293 874922 Call now Monday – Sunday: 09:00 – 19:30 (Closed: All Bank & Public Holidays)
US Reservations
US Reservations	+1 877 938 5612 Call now 24 Hours

RwandAir Customer Service Number, Support Phone & Contact Info

About RwandAir & Customer Service

RwandAir's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)