Question 1

How can I contact KlasJet customer service?

Accepted Answer

For VIP charter inquiries, you can contact KlasJet at +37060966066. For ACMI services, the number is +37060857787. A general inquiry number is +37052525581. You can also send an email to sales@klasjet.aero for inquiries.

Question 2

What types of flights does KlasJet offer?

Accepted Answer

KlasJet specializes in private and corporate charter flights, providing tailored services for individuals, groups, and high-profile clients such as sports teams, celebrities, and government delegations. Additionally, they offer ACMI (Aircraft, Crew, Maintenance, and Insurance) leasing solutions to other airlines and tour operators.

Question 3

What is KlasJet's baggage policy for private charters?

Accepted Answer

For private charter flights, passengers typically do not need to be concerned about baggage size or loss, as luggage and personal belongings usually travel with the passenger. However, it is essential to inform KlasJet about any extra baggage weight and dimensions when requested, so the carrier can confirm its acceptance on the flight.

Question 4

How do I check in for a KlasJet flight?

Accepted Answer

KlasJet passengers are generally required to arrive for check-in at the departure airport no later than 1 hour before the scheduled flight time. Private flights often depart from a private terminal, facilitating a swift and discreet check-in process where passengers can board directly.

Question 5

What is KlasJet's policy on flight cancellations?

Accepted Answer

If a client cancels a flight, cancellation fees may apply as stipulated in their specific agreement. The client is also responsible for reimbursing KlasJet for any related costs and expenses incurred due to the cancellation. KlasJet reserves the right to cancel flights in cases of mechanical difficulties, aircraft damage, or operational issues. In such events, the carrier will reimburse the client the fee paid for the non-performed flight, after deducting costs and expenses incurred for its organization.

Question 6

Does KlasJet offer refunds?

Accepted Answer

Refund policies are typically governed by the terms of the individual charter agreement. If KlasJet cancels a flight due to operational difficulties, mechanical issues, or aircraft damage, the client will be reimbursed the fee paid for the non-performed flight, less any costs and expenses incurred by the carrier for the flight's organization. For client-initiated cancellations, specific cancellation fees and reimbursement terms are applied as per the Master Agreement.

Question 7

Can I transport special cargo, such as animals, on a KlasJet flight?

Accepted Answer

Yes, KlasJet has experience in transporting non-standard cargo, including animals. They implement special procedures to ensure the safety and well-being of animals, often involving trained team members and qualified escorts onboard. KlasJet also assists with processing all necessary documentation for animal transportation.

Question 8

What kind of in-flight services can I expect on a KlasJet private charter?

Accepted Answer

On VIP charter flights, KlasJet aims to deliver a personalized and memorable experience. This includes services such as transfer and VIP terminal access, fine dining, and customized menus for each passenger. The cabin crews are trained to provide an exceptional level of personalized service.

Question 9

Where does KlasJet operate?

Accepted Answer

KlasJet operates globally, with its headquarters located in Vilnius, Lithuania. They provide services across various regions, including Europe, the Middle East, Africa, and Asia. The company has also expanded its presence in the Asian market, with plans to base aircraft in Singapore.

Question 10

Is KlasJet part of a larger aviation group?

Accepted Answer

Yes, KlasJet is a subsidiary of Avia Solutions Group, which is recognized as the world's largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider. This affiliation grants KlasJet access to extensive industry expertise and global maintenance support.

Question 11

How can I call KlasJet customer service from another country?

Accepted Answer

If you need to call KlasJet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Inquiries
General Inquiries	+370 5 252 5581 Call now
VIP Charter Support
ACMI Services	+370 608 57787 Call now 24/7 EET
VIP Sales	+370 609 66066 Call now 24/7 EET

KlasJet Customer Service Number, Support Phone & Contact Info

About KlasJet & Customer Service

KlasJet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)