Question 1

How can I change or cancel my Olympic Air flight?

Accepted Answer

You can change or cancel your booking online through the 'Manage my Booking' section on the Olympic Air website, provided you do so before check-in closes for the original flight and the new flight's departure is at least one hour after the change. Alternatively, you can contact the Olympic Air Call Center, which operates 24/7, to make changes without rebooking fees. The terms for changes, cancellations, or refunds depend on your ticket's fare class and category.

Question 2

What is Olympic Air's baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage on Olympic Air flights, you are generally allowed one piece up to 8kg with dimensions not exceeding 55x40x23cm, plus one personal item (e.g., handbag or laptop case) that fits under the seat. For checked baggage, allowances vary by fare class; for example, Economy ComfortFlex typically allows one piece up to 23kg, while Business class allows two pieces up to 32kg each. Miles+Bonus Gold and Star Alliance Gold members may be entitled to an additional piece.

Question 3

How can I request a refund for a cancelled or delayed flight?

Accepted Answer

If your flight is cancelled, Olympic Air must offer you alternative transportation or a refund. You can request a full reimbursement for your ticket online or opt for a Credit Voucher. If you choose a Credit Voucher for flights cancelled after July 1, 2020, it may be increased by an extra 10% of the initial ticket value and is valid for 18 months. If you do not redeem the voucher, you can request a refund of the amount. For delays of five hours or more, you are also entitled to a full refund if you choose not to travel.

Question 4

What should I do if my Olympic Air flight is delayed or cancelled?

Accepted Answer

In case of a flight cancellation, Olympic Air is obliged to offer you an alternative flight or a refund. If you are notified less than 14 days before departure, you may also be entitled to compensation up to €600 under EU regulations. For delays of three hours or more, you might qualify for compensation. If the delay is five hours or more, you are entitled to a full refund if you decide not to proceed with your travel. You can contact the Call Center for rebooking options.

Question 5

How can I contact Olympic Air customer service?

Accepted Answer

You can contact Olympic Air's customer service through their Call Center at +30 210 6261000, which operates 24 hours a day, 7 days a week, for booking changes, cancellations, and general inquiries. Specific numbers are also available for reservations from abroad (+30 210 3550500) and Lost & Found services at Athens International Airport (+30 210 3530585).

Question 6

Does Olympic Air offer special assistance for passengers with reduced mobility or other needs?

Accepted Answer

Yes, Olympic Air provides special assistance for passengers with reduced mobility or other specific needs. It is recommended to notify the airline, agent, or tour operator of the required type of assistance at least 48 hours before the scheduled departure or arrival time of the flight to ensure appropriate arrangements can be made.

Question 7

How can I add extra baggage to my booking?

Accepted Answer

You can add extra baggage to your Olympic Air booking when making an online reservation via their official digital channels, or through the 'My Booking' section after purchasing your ticket and up to two hours before scheduled departure. Note that charges may increase significantly if purchased closer to departure. For codeshare flights, additional baggage must be purchased from the partner airline, and their rates apply.

Question 8

What are the check-in procedures for Olympic Air flights?

Accepted Answer

Olympic Air offers web check-in. For checked luggage, you typically need to check it in at least two hours prior to your departure at the airline's desk at the airport. You should ensure that any items unsuitable for the cargo hold, such as laptops or cameras, are removed from checked baggage.

Question 9

How can I track lost or damaged baggage?

Accepted Answer

If your luggage is lost or damaged upon collection, or if you collected the wrong bag, you should contact the Lost & Found office. For Athens International Airport, the Lost & Found contact number is +30 210-3530585. You may also contact them via email at bagtrack@goldair-handling.gr.

Question 10

How can I call Olympic Air customer service from another country?

Accepted Answer

If you need to call Olympic Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Customer Service
Business on Board	+30 21 0626 1210 Call now
Customer Service
Belgium	+32 2 753 47 10 Call now
Cyprus	+357 22 654100 Call now
France	+33 1 70 03 13 23 Call now
Germany	+49 69 2380560 Call now
Greece	+30 801 801 0101 Call now
Saudi Arabia	+966 800 844 1206 Call now
Spain	+34 900 802 376 Call now
United Kingdom	+44 20 8759 3800 Call now
USA	+1 833 732 8158 Call now
Customer Service / Call Center
Greece	+30 21 0626 1000 Call now 24 hours a day, 7 days a week
Headquarters
Headquarters	+30 21 0355 0000 Call now
Lost & Found
Athens International Airport	+30 21 0353 0585 Call now
Reservations (from abroad/mobile)
Greece (from abroad or mobile)	+30 21 0355 0500 Call now
Toll-Free Number
Canada	+1 833 673 6110 Call now

Olympic Air Customer Service Number, Support Phone & Contact Info

About Olympic Air & Customer Service

Olympic Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)