Question 1

How can I contact Luxair customer service?

Accepted Answer

You can reach Luxair's Customer Service Centre by calling +35224561, available daily from 8am to 7pm CET. For global support, you can dial +18445238011, which is available 24/7. Additionally, you can use the contact form on the official Luxair website for written inquiries.

Question 2

What are the operating hours for Luxair's customer service?

Accepted Answer

The main Customer Service Centre (+35224561) operates daily from 8am to 7pm CET. For immediate assistance outside these hours, Luxair offers a Global Support line (+18445238011) that is available 24 hours a day, seven days a week.

Question 3

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is delayed or damaged, you should report it immediately at the arrival airport by completing a Property Irregularity Report (PIR). You can track your baggage status online via luxair.bagassist.com. For further assistance, contact Luxair's Baggage Services team at +35224565003, available daily from 8am to 4pm, or email baggage.claim@luxairgroup.lu.

Question 4

How can I modify or cancel my Luxair flight reservation?

Accepted Answer

You can modify or cancel your reservation online through the 'My Booking' section on the Luxair website. However, refunds and amendments depend on your ticket's fare type. For example, refunds are typically available for 'fly FLEX' tickets, and amendments are possible for Business, FLEX, and PLUS tickets. For specific details or assistance, it is recommended to contact the Customer Service Centre.

Question 5

Am I eligible for a refund or compensation if my Luxair flight is cancelled or significantly delayed?

Accepted Answer

Under European Regulation 261/2004, if your Luxair flight is cancelled without at least 14 days' prior notice, you are entitled to choose between rebooking on an alternative flight to your final destination or a full refund of your ticket. For delays of more than five hours, you may also be eligible for a full refund if you decide not to travel. Compensation, ranging from 250 EUR to 600 EUR, may also be applicable for cancellations or delays exceeding three hours, provided the disruption is not due to extraordinary circumstances.

Question 6

How do I request special assistance for my flight (e.g., for reduced mobility)?

Accepted Answer

Luxair provides services for passengers with reduced mobility and other disabilities. To ensure the best service, you must inform Luxair of your specific needs at least 48 hours before your departure. You can do this by calling the Customer Service Centre at +35224561 or by contacting your travel agency.

Question 7

What is the procedure if I forgot or lost an item on a Luxair flight?

Accepted Answer

For items forgotten or lost on board a Luxair airplane, such as books, glasses, or clothing, please contact Luxair Luggage Assistance at +35224565003 or email baggage.claim@luxairgroup.lu. For valuables like jewelry or electronic devices, use the same contact details. If items were lost at Luxembourg Airport facilities, you should contact Lux-airport directly.

Question 8

What happens if my Luxair flight is overbooked or I am denied boarding?

Accepted Answer

In cases of overbooking or denied boarding against your will, Luxair must first seek volunteers. If there are not enough volunteers, affected passengers are entitled to choose between rebooking on another flight to their final destination at the earliest opportunity or receiving a full refund of their ticket. Additionally, you may be eligible for compensation, similar to flight delays and cancellations, depending on the flight distance and delay of the alternative flight.

Question 9

How can I file a complaint after my trip with Luxair?

Accepted Answer

Luxair processes written complaints. For faster processing, it is recommended to use the online contact form available on their official website. If you booked a holiday package through LuxairTours, you should contact their local representative or use the online contact form for complaints.

Question 10

How can I call Luxair customer service from another country?

Accepted Answer

If you need to call Luxair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service Centre
Main Support	+352 24 561 Call now Daily 8am-7pm CET

Luxair Customer Service Number, Support Phone & Contact Info

About Luxair & Customer Service

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