Question 1

How can I check in for my Pegasus Airlines flight?

Accepted Answer

You can check in for your Pegasus Airlines flight online via their official website or mobile application, or at the airport using self-service kiosks or staffed counters. Online check-in typically opens 72 hours before departure and closes 45 minutes to 1 hour before the scheduled flight time for both domestic and international flights. For airport check-in, passengers should arrive at least 90 minutes before domestic flights and 3 hours before international flights. You will need your reservation code (PNR) and last name to complete the check-in process.

Question 2

What are Pegasus Airlines' cabin and checked baggage allowances?

Accepted Answer

Pegasus Airlines' baggage allowance varies by fare type and route. Generally, for cabin baggage, passengers are allowed one main piece (typically 55x40x23 cm and up to 8 kg) and one small personal item (e.g., laptop bag, handbag, 40x30x15 cm and 3 kg) to be carried under the seat. For checked baggage, allowances can range from 15 kg to 20 kg for domestic and international flights, depending on the purchased package (e.g., Essentials, Advantage, Business Flex). Basic tickets often do not include a checked baggage allowance. The maximum weight for any single piece of checked baggage is 32 kg.

Question 3

How can I manage or change my Pegasus Airlines flight booking?

Accepted Answer

You can manage your Pegasus Airlines flight booking, including changing your flight, purchasing extra services, or updating contact details, through the 'My Ticket Transactions' section on the official website or mobile application using your PNR number and surname. If you purchased your ticket through a call center or an agent, you might need to contact them directly to make changes. Flight changes are generally not permitted less than 24 hours before departure, and fees may apply depending on your ticket type and the timing of the change.

Question 4

What is Pegasus Airlines' policy on flight cancellations and refunds?

Accepted Answer

Pegasus Airlines allows free ticket cancellations with a full refund within 24 hours of purchase, subject to specific deadlines relative to the flight's departure time (e.g., within 30 minutes for flights departing in less than 24 hours, or within 24 hours for flights departing after 72 hours). After this period, cancellation fees may apply based on your fare conditions. If Pegasus Airlines cancels your flight due to operational reasons, they will offer rebooking on an alternative flight or a full refund. Passengers may also be entitled to compensation under EU 261 Regulation if notified less than 14 days before departure.

Question 5

What should I do if my baggage is lost or damaged on a Pegasus Airlines flight?

Accepted Answer

If your baggage is lost or damaged, you should immediately contact the relevant Lost & Found office at the airport before leaving to have a Baggage Report (PIR) prepared. This report is crucial for further action. After creating the report, you can typically fill out an online application form via Pegasus Assistant to track the status of your claim. Pegasus Airlines will review your request and respond as soon as possible, tracking your baggage and arranging delivery if found.

Question 6

How can I contact Pegasus Airlines customer service from abroad?

Accepted Answer

You can contact Pegasus Airlines customer service from abroad through various country-specific phone numbers listed on their official website. For general inquiries or assistance with flight changes, cancellations, and additional service purchases, you can use the international customer service line for Turkey, which is +90 850 250 67 77. Additionally, Pegasus Airlines offers a live chat feature via their website and app with an AI-powered virtual assistant named 'Flybot', and you can also reach them on social media platforms like Facebook and X (formerly Twitter).

Question 7

What is the policy for flight delays and cancellations initiated by Pegasus Airlines?

Accepted Answer

If Pegasus Airlines delays or cancels your flight, they will generally rebook you on the next available flight, especially for bookings under the same PNR. If the rebooked flight plan is unsuitable, you can request a refund. Under EU 261 Regulation, if your flight is cancelled less than 14 days before departure or delayed by more than 3 hours (for flights departing from the EU/UK), you may be entitled to compensation of up to €600, in addition to a refund or alternative flight. The airline should also provide refreshments for delays over 2 hours and meals for delays over 3 hours.

Question 8

Can I purchase additional baggage allowance for my Pegasus Airlines flight?

Accepted Answer

Yes, you can purchase additional baggage allowance for your Pegasus Airlines flight. It is generally recommended to buy extra baggage online through the Pegasus Airlines website or mobile app, as it is typically cheaper than purchasing it at the airport. You can usually add extra weight in denominations of 5 kg, 10 kg, or 20 kg, up to a few hours before your flight. The cost varies depending on whether your flight is domestic or international and the amount of extra weight needed.

Question 9

How far in advance can I check in online for my Pegasus Airlines flight?

Accepted Answer

Online check-in for Pegasus Airlines flights typically opens 72 hours before the scheduled departure time. The online check-in window usually closes 45 minutes to 1 hour before the flight's scheduled departure for both domestic and international routes. Passengers can complete the process via the official website or mobile application.

Question 10

How can I call Pegasus Airlines customer service from another country?

Accepted Answer

If you need to call Pegasus Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
BolBol Members Customer Service
Turkey (Free Line for BolBol Members)	+90 850 399 1701 Call now
Customer Service
Abu Dhabi	+971 2 677 0678 Call now
Armenia	374152400040 Call now
Austria	+43 1 2675322 Call now
Azerbeijan	+994 12 598 05 98 Call now +994 50 598 05 98 Call now +994 55 598 05 98 Call now +994 70 598 05 98 Call now
Bahrain	+973 1757 8571 Call now
Bahreyn	+973 1721 2033 Call now
Egypt	+20 10 00068070 Call now +20 10 06038901 Call now
France	+33 1 70 06 01 40 Call now
Georgia	+995 32 240 00 40 Call now
Germany	+49 211 97539025 Call now
Greece	+30 21 0324 4453 Call now
Iran	+98 21 2640 7529 Call now
Iraq	+964 750 895 5020 Call now
Iraq (Baghdad)	+964 770 460 0737 Call now
Iraq (Basra)	+964 770 609 8319 Call now
Israel	+972 3 720 8299 Call now
Italy	+39 06 4522 6934 Call now
Kazakhstan	+7 727 346 6852 Call now
Kosovo	+381 38 225810 Call now
Kuwait	+965 2244 7709 Call now
Lebanon	+961 1 369 869 Call now
Netherlands	+31 20 262 6924 Call now
Norway	+47 21 95 92 65 Call now
Oman	+968 24 565304 Call now +968 24 565370 Call now
Qatar	+974 4442 0961 Call now +974 4442 1807 Call now
Romania	+40 21 307 9175 Call now
Russia	+7 499 609 28 78 Call now +7 918 440 08 07 Call now
Saudi Arabia	+966 58 144 9449 Call now
Sharjah	+971 6 569 4000 Call now
Spain	+34 650 47 69 37 Call now +34 917 69 58 93 Call now
Sweden	+46 8 403 087 82 Call now
Switzerland	+41 44 551 00 18 Call now
Turkey	+90 888 228 1212 Call now
Turkey (General Customer Service)	+90 850 250 6777 Call now
UK	+44 333 300 3555 Call now
Ukraine	+90 850 250 6777 Call now
United Arab Emirates	+971 4 357 8128 Call now
Operational Flight Changes and Cancellations
Turkey	+90 850 250 6702 Call now

Pegasus Airlines Customer Service Number, Support Phone & Contact Info

About Pegasus Airlines & Customer Service

Pegasus Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)