Question 1

How can I contact Air Astana customer service?

Accepted Answer

Air Astana customer service can be reached via their 24/7 Call Centre at +7 (727) 244 44 77 (Almaty) or +7 (717) 258 44 77 (Astana), or via WhatsApp at +7 702 702 00 74.

Question 2

What is Air Astana's policy for flight cancellations and refunds?

Accepted Answer

Passengers can cancel a flight within 24 hours of booking for a full refund, provided the departure date is at least 7 days away. Beyond 24 hours, cancellation fees may apply, and refunds depend on the fare rules. If Air Astana cancels a flight, passengers are entitled to a refund or an alternative flight.

Question 3

How do I request a refund for a ticket purchased on the Air Astana website?

Accepted Answer

For tickets purchased on the official website, refunds can be initiated online via the "Book & Manage" -> "Manage" -> "Online refund" section. The refund amount is typically transferred within 5-7 working days after processing.

Question 4

What is the checked baggage allowance on Air Astana flights?

Accepted Answer

Checked baggage allowance varies by travel class and fare type. Generally, Economy Class allows 1 piece up to 23 kg, Economy Sleeper and Economy Plus allow 2 pieces up to 23 kg each, and Business Class allows 2 pieces up to 32 kg each. Each piece must not exceed a total size of 158 cm (length + width + height).

Question 5

What are the dimensions and weight limits for cabin baggage?

Accepted Answer

Cabin baggage must not exceed 56 x 45 x 25 cm in size and 8 kg in weight.

Question 6

How can I check the status of my lost, damaged, or delayed baggage?

Accepted Answer

For inquiries related to lost, damaged, or delayed baggage, passengers can contact specific numbers for Almaty (+7 727 2703 041), Astana (+7 7172 286473), or Atyrau (+7 7122 20 93 20).

Question 7

When does online check-in open and close for Air Astana flights?

Accepted Answer

Online check-in opens 36 hours before departure and closes 60 minutes (1 hour) prior to departure.

Question 8

Can I print my boarding pass after online check-in?

Accepted Answer

While online check-in is available, printing boarding passes may be restricted for certain categories of passengers, including those with infants and children, youth or senior fare tickets, passengers requiring special assistance, or those in emergency exit rows. In such cases, boarding passes must be collected at the airport.

Question 9

How can I contact the Nomad Club loyalty program?

Accepted Answer

The Nomad Club support can be reached at +7 (727) 244 55 30, Monday to Friday, 08:00-17:00 Astana time.

Question 10

What happens if my flight is delayed or cancelled by Air Astana?

Accepted Answer

In case of flight delays or cancellations, passengers may be entitled to a refund, an alternative flight, or compensation, especially if notified less than 14 days before departure. The airline's hotline for such cases is +7 (727) 244 44 78.

Question 11

How can I call Air Astana customer service from another country?

Accepted Answer

If you need to call Air Astana from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Location In Almaty	+7 702 702 4477 Call now +7 7272 44 44 77 Call now
Location In Astana	+7 705 927 4477 Call now +7 7172 58 44 77 Call now
WhatsApp	+7 702 702 0074 Call now
Emergency/ Hotline
Emergency/ Hotline	+7 7272 44 44 78 Call now
Headquarters
Headquarters	+7 7272 58 41 35 Call now
Lost / Damaged / Delayed Baggage
Almaty	+7 7272 70 30 41 Call now
Astana	+7 7172 28 64 73 Call now
Atyrau	+7 7122 20 93 20 Call now
Nomad Club
Nomad Club Support	+7 7272 44 55 30 Call now Monday – Friday, 08:00-17:00 Astana time

Air Astana Customer Service Number, Support Phone & Contact Info

About Air Astana & Customer Service

Air Astana's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)