Question 1

How can I contact Air Austral customer service?

Accepted Answer

You can contact Air Austral customer service by phone at +33 825 013 012 (from abroad) or through the contact form available on their official website.

Question 2

How can I request a refund for my Air Austral ticket?

Accepted Answer

If your ticket was purchased on air-austral.com or via their call center, you can use the online refund form. For tickets bought through an Air Austral agency or a travel agent, you should contact that specific agency directly to process your refund request.

Question 3

What is Air Austral's policy on baggage allowance?

Accepted Answer

Detailed information regarding baggage allowance, including carry-on and checked baggage, can be found in the 'Your luggage' section of the Air Austral website.

Question 4

How can I purchase extra baggage allowance?

Accepted Answer

Extra baggage allowance can be purchased online when you buy your ticket, by contacting the Air Austral Call Centre at +33 825 013 012, at an Air Austral branch, or through your usual travel agency.

Question 5

How do I check in for my Air Austral flight?

Accepted Answer

You can check in online via the Air Austral website. Online check-in is typically available within the 24-hour period prior to your flight's departure.

Question 6

Does Air Austral offer special assistance for passengers with disabilities?

Accepted Answer

Yes, Air Austral provides dedicated services for passengers with disabilities. It is recommended to inform them of your specific needs at least 48 hours before your flight by contacting their special assistance line at +33 825 950 974.

Question 7

How can I manage my Air Austral booking online?

Accepted Answer

You can manage various aspects of your booking, such as changing flight dates, updating personal data, and selecting seats, through the 'My booking' section on the Air Austral website.

Question 8

What should I do if my baggage is damaged or delayed?

Accepted Answer

If your baggage is damaged, you can declare it using the dedicated link on the Air Austral contact page. For lost or delayed luggage, a specific online form is available for completion.

Question 9

How can I contact the MyCapricorne loyalty program?

Accepted Answer

MyCapricorne members can contact the service via email, with specific addresses for Essentiel, Abonné, and Premium & Exclusive members. Phone service for bookings and primes on Air Austral flights is available Monday-Friday from 8:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM (UTC + 4).

Question 10

Can I get a refund for taxes and fees on a non-refundable ticket if I cancel?

Accepted Answer

Yes, even for non-refundable tickets, you can request a refund for taxes or individual charges if you cancel your journey or do not use your tickets.

Question 11

How can I call Air Austral customer service from another country?

Accepted Answer

If you need to call Air Austral from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Sales
Groupes	+33 825 01 30 03 Call now
Customer Service
Benelux	+32 2 712 05 64 Call now
China	+86 20 8523 6525 Call now
Comoros	+269 773 87 40 Call now +269 773 87 41 Call now
England	+44 20 7644 6124 Call now
France	+33 825 01 30 12 Call now
Germany	+49 69 20977671 Call now
Greece	+30 21 0327 4936 Call now
Italy	+39 02 4345 8348 Call now
Madagascar	+261 34 34 303 31 Call now +261 34 34 303 32 Call now
Mauritius Island	+230 260 1045 Call now
South Africa	+27 11 326 4440 Call now +27 11 326 4443 Call now
Spain	+34 914 58 57 29 Call now
Thailand	+66 2 635 1434 Call now
USA	+1 201 526 7789 Call now
Headquarters
Headquarters	+262 262 93 10 10 Call now
Special Assistance (Handi Austral)
International	+33 825 95 09 74 Call now Monday to Saturday: 8:00 AM - 9:00 PM, Sunday: 11:00 AM - 6:00 PM (Reunion Island local time = UTC + 4)

Air Austral Customer Service Phone Number & Contact Information

How to Contact Air Austral

Air Austral Customer Service Phone Numbers

Air Austral Customer Service FAQ