Question 1

How can I contact La Compagnie customer service?

Accepted Answer

You can contact La Compagnie customer service by phone. For calls from the USA, dial +18002188187. For calls from France, use 0892230240, and from Italy, dial 0281480361. For calls from other countries, the international number is +33988290135. You can also reach them via email at contact@lacompagnie.com.

Question 2

What is La Compagnie's baggage allowance policy?

Accepted Answer

La Compagnie's baggage policy includes two checked bags per passenger, each weighing up to 32 kg (70 lbs) and with total dimensions not exceeding 158 cm (62 inches), included in all fares. Passengers are also allowed one carry-on bag (max 18 kg / 40 lbs, 55 x 35 x 25 cm) and one personal item free of charge. Special sports equipment like skis, surfboards, golf bags, and bicycles can often be carried free of charge, subject to specific dimensions and weight limits.

Question 3

What is La Compagnie's refund and cancellation policy?

Accepted Answer

Refunds and cancellation policies depend on the fare class purchased. Flex class tickets typically offer free cancellation, while Smart class tickets may incur a cancellation fee (e.g., $600). Promo class tickets are generally non-refundable. If La Compagnie cancels a flight, passengers are entitled to alternative transportation or a refund. Compensation may also be available if notified less than 14 days before departure.

Question 4

How do I check in for my La Compagnie flight?

Accepted Answer

Online check-in is available 24 hours before the scheduled departure time via the La Compagnie website or mobile app. Airport check-in counters open three hours before departure and close one hour before departure.

Question 5

Does La Compagnie offer special assistance for passengers?

Accepted Answer

Yes, La Compagnie offers special assistance for passengers requiring mobility help, dietary accommodations, or those traveling with pets in the cabin (up to 8kg including carrier, dogs, cats, and dwarf rabbits). Requests for special assistance should be made at the time of booking or at least 48 hours before the flight by contacting customer service.

Question 6

What in-flight amenities are available on La Compagnie flights?

Accepted Answer

La Compagnie offers a 100% Business Class cabin with 76 lie-flat seats, each equipped with a personal 15.6-inch screen for entertainment, an electrical outlet, and a headphone jack. Passengers receive anti-allergenic pillows, soft covers, and an amenity kit. Complimentary gourmet meals and beverages, including a selection of organic wines, are served, and unlimited high-speed Wi-Fi is available free of charge.

Question 7

What is the MyCompagnie loyalty program?

Accepted Answer

MyCompagnie is La Compagnie's loyalty program where passengers can earn points for every flight. These points can be redeemed for future flights or to add extra or oversized luggage. The number of points required for a flight depends on demand.

Question 8

What happens if my La Compagnie flight is delayed or cancelled?

Accepted Answer

If your La Compagnie flight is delayed by three hours or more, or cancelled with less than 14 days' notice, you may be entitled to compensation up to €600 per person, in addition to alternative transportation or a refund, according to European regulations. La Compagnie aims to re-accommodate customers on the next available flight.

Question 9

Can I select my seat on La Compagnie flights?

Accepted Answer

Yes, seat selection can be made online at the time of booking. Passengers can also contact customer service for assistance with seat selection.

Question 10

How can I call La Compagnie customer service from another country?

Accepted Answer

If you need to call La Compagnie from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
From Abroad	+33 9 88 29 01 35 Call now Every day 8 am to 6 pm (Paris time)
From France	0892230240 Call now Every day 8 am to 6 pm (Paris time)
From Italy	0281480361 Call now Every day 8 am to 6 pm (Paris time)
Toll-Free Number
From USA	+1 800 218 8187 Call now

La Compagnie Customer Service Number, Support Phone & Contact Info

About La Compagnie & Customer Service

La Compagnie's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)