Question 1

How can I check in for my GlobalX flight?

Accepted Answer

Online flight check-in is available for departing and returning flights via GlobalX operated by TUI Airlines Belgium. You can visit the designated ALG Vacations check-in portal between 24 hours and 3 hours prior to your flight to check-in and obtain your boarding pass. If you have checked bags, you must still stop at the airline counter at least 60 minutes before your flight's departure time.

Question 2

What are the baggage policies for GlobalX flights?

Accepted Answer

Each guest is typically permitted one personal item and one carry-on item free of charge, with the carry-on having a maximum weight of 22 lbs. Checked baggage policies and fees vary. For many bookings, the first checked bag incurs a fee, which may be reduced if pre-purchased at least 3 days prior to departure through your travel advisor or vacation provider. Overweight bags (over 50 lbs) are subject to an additional fee. GlobalX operated by TUI Airlines Belgium is cashless, accepting only credit and debit cards for baggage fees.

Question 3

How do I select my seat on a GlobalX flight?

Accepted Answer

Advance seat assignments for GlobalX flights, particularly those operated for partners like Apple Vacations or Funjet Vacations, can generally only be placed through your travel advisor or the specific ALG Vacations brand you booked with. Standard coach seat selection may be purchased for a fee, or seats will be assigned on a first-come, first-serve basis at the airport during check-in. Special needs guests will be accommodated at the airport upon check-in.

Question 4

What is GlobalX's refund policy for cancelled or delayed flights?

Accepted Answer

The U.S. Department of Transportation's rules regarding automatic refunds for cancelled or significantly delayed or changed flights apply only to scheduled service and not to the charter operations conducted by GlobalX. Passengers holding nonrefundable tickets who choose to disembark and subsequently miss their flight will not be entitled to a refund.

Question 5

How early should I arrive for my GlobalX flight?

Accepted Answer

Ticket counters typically open 3 hours prior to departure. All passengers must be checked in at least 1 hour prior to departure and be on board the aircraft 10 minutes before the scheduled departure time.

Question 6

Can I make special requests for my flight, such as for medical devices or wedding dresses?

Accepted Answer

For flights operated by GlobalX for partners like ALG Vacations, special requests (e.g., for CPAP machines or wedding dresses) should generally be handled by your travel advisor or ALG Vacations, as GlobalX may be unable to assist directly. CPAP machines and medical supplies must be packed to fit under the seat, and travelers should advise counter staff at check-in. Wedding dresses and suits/garment bags may be accepted as an overhead bag if they fit within the sizer box dimensions (22"x13"x8") and weigh no more than 22 pounds.

Question 7

How can I check the status of my GlobalX flight?

Accepted Answer

You can typically check your flight status online 24 hours prior to your flight by visiting the designated flight status portal, often provided by the vacation package operator (e.g., ALG Vacations).

Question 8

What payment methods are accepted on GlobalX flights?

Accepted Answer

GlobalX, particularly for flights operated by TUI Airlines Belgium, operates as a cashless airline. Only credit cards and debit cards are accepted for purchases and fees.

Question 9

How can I call GlobalX (Global Crossing Airlines) customer service from another country?

Accepted Answer

If you need to call GlobalX (Global Crossing Airlines) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Inquiries
Main	+1 786 254 2706 Call now
General Inquiries
Main	+1 786 751 8550 Call now

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