Question 1

How can I contact Nordwind Airlines customer service?

Accepted Answer

You can contact Nordwind Airlines customer service internationally by calling +7 495 730 43 30, which is available 24/7. For general inquiries and support, you can also send an email to nws@nordwindairlines.ru. Further information and online services are available on their official website, nordwindairlines.ru.

Question 2

What is Nordwind Airlines' baggage allowance for carry-on and checked luggage?

Accepted Answer

Carry-on baggage allowance generally permits one piece weighing up to 10 kg with dimensions not exceeding 40x30x20 cm for most Economy Class fares, or 5 kg with dimensions of 55x40x20cm depending on the specific fare. Business Class passengers may be allowed two pieces of 5 kg each. Checked baggage allowance varies significantly by fare class; 'Light' fares typically do not include free checked baggage, while 'Optimum' fares usually include one piece up to 20 kg, and 'Premium' or Business fares may include one piece up to 20 kg or 30 kg respectively. Excess baggage fees apply if limits are exceeded, and it is often cheaper to purchase additional allowance online in advance.

Question 3

How can I change or refund my Nordwind Airlines ticket?

Accepted Answer

Ticket changes and refunds are subject to the specific fare rules of your ticket. You can review these rules in the 'Booking Management' section on the airline's website. For voluntary changes or refunds, you should send a request to n4@nordwindairlines.ru. In cases of involuntary refunds, such as flight cancellation or delay, a request should also be sent to n4@nordwindairlines.ru. For involuntary returns, it is necessary to request seat cancellation in your reservation before check-in closes, which is typically not later than 40 minutes before departure. If you purchased your ticket through an aggregator, you must contact them directly for refunds. Due to current restrictions, refunds and interest reimbursements are generally processed only to bank details of a Russian bank.

Question 4

Does Nordwind Airlines offer online check-in, and what are the timings?

Accepted Answer

Yes, Nordwind Airlines provides online check-in services. Online check-in typically opens 24 hours before the scheduled departure time and closes 1 hour prior to departure.

Question 5

What are the rules for traveling with infants or children?

Accepted Answer

For infants under 2 years old traveling without a separate seat, a free baggage allowance of one piece not exceeding 10 kg is provided. For children aged 2 to 12 years, and infants under 2 years old with a separate seat, the standard free baggage allowance applicable to adult passengers applies.

Question 6

Can I select my seat on a Nordwind Airlines flight?

Accepted Answer

Yes, seat selection is available on Nordwind Airlines flights. For Business Class passengers, standard seat selection is usually complimentary. However, Economy Class passengers are typically required to pay a fee for seat selection. Preferred seats or exit row seats are available for an additional charge, regardless of the fare class.

Question 7

What is the policy for transporting special baggage like sports equipment or musical instruments?

Accepted Answer

For sports equipment, during certain seasonal periods (e.g., winter), Nordwind Airlines may allow one set of ski or snowboard equipment to be carried free of charge in addition to the standard baggage allowance on specific fares. Detailed information can be found on the 'Sports equipment transportation' page. Musical instruments can be transported as checked baggage in a hard case. Smaller instruments (like guitars or violins) may be carried in the cabin if packed in a case, if the passenger has no other hand luggage, and if dimensions do not exceed 115 cm. Larger instruments (like cellos) require booking an additional passenger seat (CBBG) and issuing a separate ticket.

Question 8

How do I arrange for pet transportation with Nordwind Airlines?

Accepted Answer

Pets can only be transported when accompanied by an adult passenger. To arrange for pet transportation, you must contact your air ticket sales office or send a request to n4@nordwindairlines.ru if you booked your ticket online, to obtain the necessary permission and information.

Question 9

What is the policy for passengers with reduced mobility?

Accepted Answer

Passengers requiring assistance due to reduced mobility must submit a request for transportation at least 48 hours prior to their scheduled departure. Wheelchairs and other mobility devices for disabled passengers are transported free of charge and are not counted towards the standard baggage allowance.

Question 10

How can I call Nordwind Airlines customer service from another country?

Accepted Answer

If you need to call Nordwind Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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