Question 1

How many days in advance can I buy my ticket on the Cabo Verde Airlines website?

Accepted Answer

You can buy your ticket up to 10 hours before the time of your flight.

Question 2

What methods of payment are accepted for online purchases?

Accepted Answer

Only credit cards (VISA, MASTERCARD, MAESTRO) and debit cards Vinti4 (except BCA bank which plafond is up 20.000 cve) are accepted for online purchases.

Question 3

Can I change my booking?

Accepted Answer

Yes, it is possible through the website by selecting 'my flight' from the menu and the 'manage booking' option, or through a Cabo Verde Airlines sales office or your Travel Agency. Changes are subject to a penalty and/or fare difference, if applicable, and according to the ticket's validity.

Question 4

Is my ticket refundable?

Accepted Answer

Some tickets are refundable, depending on the fare purchased. You must read the fare rules when purchasing your ticket or ask for information in any sales office. To claim a refund, you must contact any CVA counter or your Travel Agency.

Question 5

How can I cancel my trip in advance?

Accepted Answer

All passengers can cancel their trip up to 4 hours before the flight. If your reservation is not canceled in time, it is subject to the payment of a No-show fee.

Question 6

How should I purchase additional luggage?

Accepted Answer

If you need additional baggage after purchasing your ticket, you can buy an additional bag for a fee. You can save up to 10% by purchasing a bag at least 48 hours before the flight date on their website under 'Manage Booking,' at a Cabo Verde Airlines sales counter, or through travel agencies.

Question 7

What is the carry-on baggage allowance?

Accepted Answer

Hand luggage is generally limited to one piece with maximum dimensions of 55 cm (height) x 35 cm (length) x 25 cm (width) and a maximum weight of 8 kg (17.6 lbs).

Question 8

What is the checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by fare type and destination. For international flights, some fares include one or two checked bags of 23kg (50lbs) each. Domestic flights may have different allowances. Excess baggage fees apply for overweight bags, and bags exceeding 32kg (70lbs) will not be accepted.

Question 9

What should I do if my flight is delayed or canceled?

Accepted Answer

If your flight is delayed or canceled, you should receive an email with details. Allow at least three days for re-bookings or alternative arrangements. If more than three days pass without a new ticket or contact, you can email changed.flight@caboverdeairlines.com.

Question 10

How can I get assistance for special needs (mobility, sight, hearing impairments)?

Accepted Answer

You can contact customer.service@caboverdeairlines.com for special assistance during your journey.

Question 11

How can I call Cabo Verde Airlines customer service from another country?

Accepted Answer

If you need to call Cabo Verde Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Brazil	+55 85 2180 9038 Call now
Cape Verde	+238 350 01 50 Call now
France	+33 1 87 65 06 86 Call now
Italy	+39 199 677 942 Call now
Nigeria	+234 811 249 1283 Call now
Portugal	+351 21 145 2432 Call now
WhatsApp	+238 953 05 81 Call now
Customer Service Number
United States	+1 617 483 6940 Call now

Cabo Verde Airlines Customer Service Number, Support Phone & Contact Info

About Cabo Verde Airlines & Customer Service

Cabo Verde Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)