Question 1

What is Dan Air's baggage allowance for carry-on luggage?

Accepted Answer

Passengers are generally allowed one small cabin bag with maximum dimensions of 40 cm x 30 cm x 20 cm and a weight limit of 10 kg, which must fit under the seat in front of you. Passengers with a Premium fare may also carry one additional large cabin bag measuring 55 cm x 40 cm x 20 cm, to be stored in the overhead compartment.

Question 2

What is the checked baggage allowance for Dan Air flights?

Accepted Answer

Dan Air typically includes a free checked baggage allowance of 23 kg per passenger, with maximum dimensions of 100 cm x 80 cm x 30 cm. The weight allowance cannot be combined between multiple passengers. Passengers can transport up to four pieces of baggage, and excess fees apply for overweight or additional bags. Checked baggage is also available in a 32 kg option, which can be purchased as part of a fare bundle or separately.

Question 3

How can I request a refund for a cancelled or modified Dan Air flight?

Accepted Answer

If your Dan Air flight is cancelled or significantly modified, you can request a full refund or an alternative flight. Refund requests for major disruptions should be submitted to the Customer Support Team via the 'Schedule irregularities - Refund requests' section on the website, up to six hours before the original scheduled departure time. For round-trip bookings where only one flight is affected, you may be able to cancel the entire trip for a full refund.

Question 4

Am I entitled to compensation if my Dan Air flight is cancelled?

Accepted Answer

Under EU261 and British regulations, you may be entitled to compensation of up to €600 if your Dan Air flight is cancelled, especially if you were notified less than 14 days before departure and the cancellation was not due to extraordinary circumstances. In addition to compensation, you are also entitled to a full refund or an alternative flight.

Question 5

How and when can I check in for my Dan Air flight?

Accepted Answer

Dan Air offers a free online check-in service available from three days up to 12 hours before your flight's departure. For flights departing from or arriving in Tel Aviv and Damascus, online check-in is not available; passengers must check in at the airport, which is also free of charge.

Question 6

What is the policy for changing a Dan Air flight ticket?

Accepted Answer

To change your Dan Air ticket, a change fee will apply, which varies depending on your fare type. If you upgrade to a higher class, you will also need to pay the difference between the original and new fare, subject to seat availability. Please note that any amounts paid for advance seat reservations are non-refundable in case of voluntary flight changes.

Question 7

How do I receive my booking confirmation after purchasing a Dan Air ticket?

Accepted Answer

After successfully paying for your reservation, a booking confirmation will be displayed on your screen immediately and will also be sent to your email address.

Question 8

What should I do if my baggage is damaged, lost, or delayed?

Accepted Answer

For damaged baggage, you must make an official claim using the contact form on the Dan Air website within 7 days of registering a Property Irregularity Report (PIR). For lost or delayed baggage, claims must be submitted through the contact form within 21 days of PIR registration.

Question 9

Can I travel with musical instruments on Dan Air flights?

Accepted Answer

Yes, you can travel with musical instruments. Smaller instruments that meet the carry-on baggage size and weight limits can be taken into the passenger cabin. For larger musical instruments that exceed these limits, you may be able to transport them in the passenger cabin by purchasing an additional seat during your booking.

Question 10

Where can I find information regarding special assistance for passengers?

Accepted Answer

Information concerning passengers requiring special assistance is available in the 'Information center' section of the Dan Air website. This section provides details to ensure a worry-free trip for passengers with specific needs.

Question 11

How can I call Dan Air customer service from another country?

Accepted Answer

If you need to call Dan Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Belgium	+32 903 00 001 Call now
Irland	+353 1570 923 215 Call now
Italy	+39 051 453712 Call now +39 895 895 4444 Call now
Italy (GSA)	+39 06 498 5520 Call now Monday-Friday 9am-6pm
Romania	+40 903 760 220 Call now
Romania (Bacau Office)	4012809888 Call now Monday-Sunday: 24 Hours
Spain	+34 807 40 30 09 Call now
United Kingdom	+44 903 651 3215 Call now
Headquarters
Headquarters	+40 377 101 261 Call now

Dan Air Customer Service Number, Support Phone & Contact Info

About Dan Air & Customer Service

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