Question 1

How can I contact Georgian Airways customer service?

Accepted Answer

You can reach the main Call Center 24/7 at +995322111220. For general inquiries, you can also email info@georgian-airways.com or help@georgian-airways.com. Additionally, specific contact numbers are available for local offices in cities like Amsterdam, Vienna, Paris, and Tel Aviv, and a dedicated number for calls from the Russian Federation.

Question 2

What is Georgian Airways' carry-on baggage allowance?

Accepted Answer

For Economy Class passengers, the allowance is one piece of hand luggage not exceeding 8 kg and with total dimensions (length + width + height) of 115 cm. Business and Premium Economy Class passengers are permitted two pieces of hand luggage with a combined weight of up to 12 kg, each not exceeding 115 cm in total dimensions. Passengers may also carry one personal item such as a handbag, laptop, umbrella, or reading material.

Question 3

What is Georgian Airways' checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by fare type and class. Economy Light fares do not include checked baggage. Economy Standard and Flexi fares typically allow one checked bag up to 23 kg with total dimensions not exceeding 158 cm. Premium Economy and Business Class passengers are generally allowed two checked bags, each up to 32 kg, with total dimensions not exceeding 203 cm. For infants not occupying a seat, a 10 kg checked bag (115 cm) is permitted, along with one stroller or car seat.

Question 4

How can I change my Georgian Airways flight booking?

Accepted Answer

To change your flight date, you can contact the Georgian Airways Call Center at +995322111220 or send an email to info@georgian-airways.com. Flight changes are subject to the specific fare rules of your purchased ticket. Some tickets may allow free changes, while others might incur a fee or may not permit changes at all. It is advisable to review your ticket's fare conditions before attempting a change.

Question 5

What is Georgian Airways' refund policy for tickets?

Accepted Answer

The refund policy depends on the fare conditions of your ticket. Refundable tickets may qualify for a full or partial refund, while non-refundable fares typically offer travel credit for future use. To be eligible for a refund or credit, cancellations must generally be initiated through Georgian Airways' official channels before the scheduled departure time. If your ticket was purchased through a travel agency or another online platform, you should contact that agency directly to process your refund request.

Question 6

What should I do if my Georgian Airways flight is delayed or cancelled?

Accepted Answer

In case of a flight delay or cancellation, Georgian Airways will typically send an email offering alternative flight options. For delays exceeding two hours, passengers are entitled to complimentary food, drinks, and communication services. If a delay lasts more than five hours or a flight is cancelled, you may choose between a travel voucher, an alternative flight, or a refund for the affected flight segment. Under EU regulations (EC 261), you may also be entitled to compensation for cancellations with less than 14 days' notice, provided certain conditions are met. For assistance, contact the Call Center or the Claims Department at claims@georgian-airways.com.

Question 7

How do I check in for my Georgian Airways flight?

Accepted Answer

Passengers can check in for their flights at the airport by visiting the check-in counter. It is recommended to arrive at the airport three hours before the scheduled departure time to allow sufficient time for check-in, security procedures, and reaching the boarding gate. Online check-in availability may vary and is not always offered for all flights or fare types.

Question 8

Does Georgian Airways offer special assistance for passengers with specific needs?

Accepted Answer

Yes, Georgian Airways provides special services for passengers requiring additional assistance. This includes support for unaccompanied minors, expectant mothers, and passengers with reduced mobility. Travelers with disabilities are permitted to bring a wheelchair in addition to their standard free baggage allowance. For specific requirements or to arrange assistance, it is recommended to contact the airline directly in advance.

Question 9

Can I travel with my pet on Georgian Airways flights?

Accepted Answer

Georgian Airways offers services for traveling with pets. However, specific regulations, restrictions, and fees apply. It is essential to contact Georgian Airways directly or visit their official website's "Special Services" section well in advance of your travel date to understand the detailed requirements, necessary documentation, and booking procedures for pet transportation.

Question 10

What are the rules for carrying liquids in hand luggage on Georgian Airways flights?

Accepted Answer

When carrying liquids, gels, or aerosols in your hand luggage, each container must not exceed 100 ml. All such containers must be placed together in a single transparent, re-sealable plastic bag with a maximum volume of one liter. This bag must be presented separately at security checkpoints.

Question 11

How can I call Georgian Airways customer service from another country?

Accepted Answer

If you need to call Georgian Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Amsterdam Office
Main Line	+31 20 341 1129 Call now
Call Center
Main Line	+995 32 211 12 20 Call now 24/7 GET
Paris Office
Main Line	+33 6 22 60 63 24 Call now
Russian Federation Calls
Main Line	+7 495 147 47 47 Call now
Tel Aviv Office
Main Line	+972 52 236 0312 Call now
Vienna Office
Main Line	+43 1 2147877 Call now

Georgian Airways Customer Service Number, Support Phone & Contact Info

About Georgian Airways & Customer Service

Georgian Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)