Question 1

How can I check in for my Hong Kong Airlines flight?

Accepted Answer

You can check in online via the Hong Kong Airlines website or mobile app from 48 hours up to 1.5 hours before your flight's departure. Self-check-in kiosks are also available at the airport up to 60 minutes before departure. Online check-in may not be available for codeshare flights.

Question 2

What is Hong Kong Airlines' policy on baggage allowance?

Accepted Answer

Your free baggage allowance depends on the type of flight ticket you purchased. It is recommended to check your e-ticket or receipt for specific details.

Question 3

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged upon arrival, you should immediately approach your airline or the Baggage Enquiry Desk located in the Baggage Reclaim Hall at the airport to file a report before leaving the area.

Question 4

What is Hong Kong Airlines' flight cancellation and refund policy?

Accepted Answer

Hong Kong Airlines generally offers a full refund for cancellations made within 24 hours of booking, provided the ticket was purchased at least seven days before the flight and through official channels (this applies to US/Canada flights). Outside this period, cancellation fees may apply, varying by fare type and route. Non-refundable tickets canceled within two hours of departure may incur the full ticket cost as a cancellation charge.

Question 5

How can I change my Hong Kong Airlines flight booking?

Accepted Answer

If you booked directly through Hong Kong Airlines' website, mobile app, or Customer Care, you can typically make changes by logging into "Manage Booking." If your ticket was purchased through a travel agent, you should contact them directly to arrange any changes. Rebooking may incur additional fees or fare differences depending on your ticket's fare rules.

Question 6

How can I contact Hong Kong Airlines customer service?

Accepted Answer

You can contact Hong Kong Airlines customer service via their dedicated phone lines, email (call.center@hkairlines.com for general queries, refund@hkairlines.com for refund-related queries), or live chat available on their official website.

Question 7

What is the Fortune Wings Club and how do I manage my membership?

Accepted Answer

The Fortune Wings Club is Hong Kong Airlines' loyalty and rewards program, allowing members to earn and redeem points for flights, upgrades, and other rewards. You can manage your account, update personal information, or request retro-crediting for missing points by logging into your FWC account on the Hong Kong Airlines website or mobile app, or by contacting their customer service hotline.

Question 8

What happens if my flight is overbooked?

Accepted Answer

In cases of overbooking, Hong Kong Airlines first seeks volunteers to give up their seats, offering recovery services and protection arrangements. If insufficient volunteers are found, priority boarding rules are applied, typically favoring special passengers (elderly, children, sick, disabled, pregnant), passengers with connecting flights, and those who checked in earlier. Affected passengers will be offered compensation.

Question 9

What are the requirements for travel documents and visas?

Accepted Answer

Passengers are responsible for obtaining all necessary travel documents, such as passports and visas, required for their departure, destination, and any transit countries. Passports are often required to have at least 3 to 6 months of validity beyond the planned travel dates.

Question 10

Are there restrictions on carrying lithium batteries or power banks?

Accepted Answer

Yes, spare lithium batteries and portable battery chargers are only permitted in cabin baggage. There are also restrictions on the number and capacity of batteries or chargers you can bring onboard.

Question 11

How can I call Hong Kong Airlines customer service from another country?

Accepted Answer

If you need to call Hong Kong Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 2 9009 7988 Call now
Customer Service	+1 201 806 2114 Call now +1 201 901 0921 Call now +1 912 345 6789 Call now +852 2261 0968 Call now +852 3713 1300 Call now +852 3916 3666 Call now
New Zealand	+64 9 913 4177 Call now
Ticketing Office	+852 3923 7399 Call now
Voice Mail Service	+852 3151 4661 Call now
Fortune Wings Club
Mainland China	+86 898 950717 Call now
Mainland China (Points Retro-Crediting)	+86 898 953398 Call now
Headquarters
Headquarters	+852 3151 1800 Call now
New York Office
New York Office	+1 888 207 4190 Call now 24 Hours
Sales/ Reservations
Sales/ Reservations	+852 3923 7366 Call now
Toll-Free Number
United States And Canada	+1 855 393 3880 Call now

Hong Kong Airlines Customer Service Number, Support Phone & Contact Info

About Hong Kong Airlines & Customer Service

Hong Kong Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)