Question 1

What is the cabin baggage allowance for Air India Express flights?

Accepted Answer

Passengers are generally permitted to carry one piece of cabin baggage up to 7 kg, with dimensions not exceeding 56cm x 36cm x 23cm. Additionally, one personal item like a laptop bag or handbag is allowed, provided it fits under the seat in front.

Question 2

What is the checked baggage allowance for Air India Express?

Accepted Answer

For most fares, guests are entitled to one piece of free checked-in baggage up to 15 kg per person. Xpress Lite Fare comes with no complimentary checked baggage allowance. Allowances can vary by fare type, route, and class, with some international flights offering up to 30 kg for Economy Class.

Question 3

How can I pre-book excess baggage?

Accepted Answer

You can pre-book additional baggage allowance in slabs of 3 kg, 5 kg, 10 kg, 15 kg, and 25 kg at discounted rates during initial booking or post-booking via 'Manage Booking', the Air India Express mobile app, or selected travel agents, up to 2 hours prior to scheduled departure.

Question 4

When can I perform web check-in for Air India Express flights?

Accepted Answer

Web check-in for domestic flights is open from 14 days up to 2 hours before the scheduled time of departure. For international flights, web check-in typically opens 48 hours before departure and closes 2 hours before the flight.

Question 5

What is Air India Express's flight cancellation policy?

Accepted Answer

Cancellation requests must be made at least two hours prior to scheduled departure and are subject to applicable cancellation fees. Changes requested within two hours of departure are generally not permitted.

Question 6

Can I get a refund if I cancel my flight?

Accepted Answer

Yes, you can get a refund for a canceled itinerary. If you cancel within 24 hours of booking and at least 7 days before departure, you may be eligible for a full refund without penalty. Otherwise, a partial refund may be issued depending on your ticket type and the timing of the cancellation, with cancellation fees applied.

Question 7

How long does it take to get a refund from Air India Express?

Accepted Answer

Refunds are generally processed within 7-20 days, depending on your payment method and the fare type.

Question 8

What should I do if my baggage is damaged or lost?

Accepted Answer

If your bag is damaged upon arrival, report it to the baggage office at arrivals. If your bag has not arrived, contact staff at the arrival hall desk. For lost or delayed baggage, you typically need to report it within 21 days at the airport.

Question 9

Can I change my flight booking?

Accepted Answer

Flight changes are subject to terms and conditions, including applicable change fees and fare differences. Changes are generally not allowed within 2 hours of departure. You can modify your booking via 'Manage Booking' on the website or mobile app.

Question 10

Where can I find information on prohibited items in baggage?

Accepted Answer

Information regarding prohibited items in both cabin and checked baggage can be found on the official Air India Express website, typically within the baggage policy or FAQ sections.

Question 11

How can I call Air India Express customer service from another country?

Accepted Answer

If you need to call Air India Express from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+91 44 3001 2001 Call now
Customer Support
Contact Support (India)	+91 80676 62222 Call now 24x7
Customer Support (India)	+91 80 4666 2222 Call now 24x7
WhatsApp Support	+91 63600 12345 Call now 24x7
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Privacy Inquiries	+91 124 613 8832 Call now

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