Question 1

How can I change or cancel my Southwest Airlines flight?

Accepted Answer

You can change or cancel most Southwest flights online through their website or the Southwest app up to 10 minutes before your original scheduled departure time. Basic fares cannot be changed directly; you must upgrade to a different fare class or cancel and rebook. If your flight is part of a Getaways by Southwest vacation package, you will need to call Getaways by Southwest to make changes. There are no fees for changing or canceling flights, though a fare difference may apply if the new flight costs more. If the new flight costs less, you'll receive the difference as a refund to the original form of payment for refundable fares, or as a flight credit for non-refundable fares.

Question 2

What is Southwest Airlines' refund policy?

Accepted Answer

Southwest's refund policy depends on the fare type and circumstances. Choice Extra and Choice Preferred tickets are generally refundable to the original method of payment or as a Transferable Flight Credit. Basic and Choice tickets are non-refundable, but their value can be held as a flight credit for future use if canceled at least 10 minutes prior to departure. If Southwest cancels your flight, significantly delays it (generally three or more hours domestically, six or more internationally), or makes a significant schedule change, you are eligible for a method-of-payment refund, even for non-refundable tickets. Refunds are typically processed within seven business days.

Question 3

What is Southwest Airlines' baggage policy for checked and carry-on bags?

Accepted Answer

Southwest Airlines generally allows one carry-on bag and one personal item free of charge. The carry-on bag must fit in the overhead bin and not exceed 24" (L) x 16" (W) x 10" (H). The personal item must fit under the seat in front of you. For bookings made on or before May 27, 2025, two checked bags remain free, each not exceeding 50 lbs (23 kg) and 62 inches (158 cm) in total dimensions. For bookings made on or after May 28, 2025, checked baggage fees will apply for Basic, Choice, and Choice Preferred fares, with exceptions for Rapid Rewards A-List Preferred, A-List members, and Rapid Rewards Credit Cardmembers. Overweight (51-100 lbs) and oversized (over 62 inches, up to 80 inches) bags incur additional fees.

Question 4

How do I contact Southwest Airlines customer service if I am calling from outside the U.S.?

Accepted Answer

For general questions, you can call Southwest Airlines at +1-800-435-9792. Additionally, specific international numbers are available for certain countries, such as Aruba (+297-588-2900), Belize (+501-800-0078684), Costa Rica (+506-800-012-1916), Jamaica (+1-800-425-8130), and Mexico (+52-800-083-1179). If you are a Chase Rapid Rewards Credit Cardmember calling from outside the U.S., you can use +1-302-594-8200.

Question 5

What should I do if I left an item on a Southwest Airlines flight or at the airport?

Accepted Answer

If you realize you left an item on the plane, speak with a Customer Service Agent at the airport before leaving. If you've already left the airport or the item couldn't be retrieved, you should file a lost and found report online. Southwest Airlines makes reasonable efforts to locate lost items, but they are not liable for unchecked items left on the plane. Items found on an aircraft are typically held at the destination airport's baggage office for about 24 hours before being sent to a central lost and found facility.

Question 6

How can I get a refund for optional travel charges or fees?

Accepted Answer

If your flight is canceled by Southwest, significantly delayed, or significantly impacted by a schedule change, and you decide not to travel, you are eligible for a method-of-payment refund for any unused extras you may have purchased, such as an Extra Legroom seat or Priority Boarding. For separately purchased seats, if you cancel your flight at least 10 minutes before departure, you'll receive a flight credit for the seat. If you change to a more expensive seat, you'll pay the difference, and your original seat purchase will generally be refunded.

Question 7

What are the benefits of Rapid Rewards A-List Preferred status, and is there a dedicated phone line?

Accepted Answer

Rapid Rewards A-List Preferred Members receive benefits such as the ability to select available seats (including Extra Legroom) at the time of booking at no additional cost, boarding in Group 1 or 2, two free checked bags, a 100% earning bonus on qualifying flights, and up to two complimentary premium drinks per flight. A-List Preferred Members also have access to priority phone support when contacting Southwest by phone using the number associated with their Rapid Rewards account.

Question 8

How do I manage a reservation with a lap child or multiple travelers?

Accepted Answer

To change a flight with a lap child, you need to call a Southwest Airlines Customer Representative. If you need to change a flight for a specific traveler on a reservation with two or more travelers, you must first divide the reservation. In most cases, you can divide your reservation or change the number of people flying online without needing to call. After dividing, you will receive a new confirmation number for the separated Customer(s).

Question 9

What happens if I miss my Southwest Airlines flight?

Accepted Answer

If you miss your flight, Southwest Airlines generally tries to accommodate passengers. If you check in with the Southwest Airlines Ticket desk within 2 hours of your missed flight, they may get you on the next available flight as a standby passenger. If you cannot make it to the ticket desk within 2 hours, the value of Anytime or Business Select tickets will be applied to your account as a Transferable Flight Credit. For Wanna Get Away or Wanna Get Away Plus tickets, the funds may be forfeited if not canceled at least 10 minutes prior to departure.

Question 10

How can I call Southwest Airlines customer service from another country?

Accepted Answer

If you need to call Southwest Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Aruba
Aruba	+297 588 2900 Call now
Belize
Belize	5018000078684 Call now
Belize (en Español)	5018002475463 Call now
Cargo
Domestic	+1 800 533 1222 Call now
Costa Rica
Costa Rica	+506 800 012 1916 Call now
Costa Rica (en Español)	+506 800 012 1917 Call now
Customer Service
After Your Trip	+1 855 234 4654 Call now
Baggage	+1 888 202 1024 Call now
Bahamas	+1 855 202 3403 Call now
Bahamas (en Español)	+1 855 202 3402 Call now
Dominican Republic	+1 800 751 9039 Call now
Estados Unidos (en Español)	+1 800 826 6667 Call now
Flight Information	+1 888 792 8747 Call now
Gran Caimán (en Español)	+1 844 670 7990 Call now
Grand Cayman	+1 844 670 7914 Call now
Group Travel	+1 800 433 5368 Call now
Jamaica (en Español)	+1 800 425 8089 Call now
Property Left at TSA Check	+1 866 289 9673 Call now
República Dominicana (en español)	+1 800 751 9038 Call now
Southwest Vacations Customer Care Center	+1 800 243 8372 Call now
SWABIZ	+1 888 479 2249 Call now
Teletypewriter (TTY)	+1 800 533 1305 Call now
Existing Hotel Reservations (en Español)
Existing Hotel Reservations (en Español)	+1 866 938 1297 Call now
Getaways by Southwest
Getaways by Southwest	+1 833 792 4899 Call now
Jamaica
Jamaica	+1 800 425 8130 Call now
Media
Media	121479248471 Call now
Mexico
Mexico	+52 800 083 1179 Call now
Mexico (en Español)	+52 800 083 1178 Call now
Rapid Rewards Credit Cardmembers
Chase Card Services	+1 800 792 0001 Call now
Chase Card Services (outside U.S.)	+1 302 594 8200 Call now
Rapid Rewards Debit Card Customer Service
Rapid Rewards Debit Card	+1 800 615 8230 Call now
Sales/ Reservations
Existing Hotel Reservations	+1 888 850 3958 Call now
Sales/ Reservations	+1 800 445 5764 Call now
Toll-Free Number
United States	+1 800 435 9792 Call now

Southwest Airlines Customer Service Number, Support Phone & Contact Info

About Southwest Airlines & Customer Service

Southwest Airlines's Customer Service Phone Numbers

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