Question 1

How can I contact Mavi Gök Airlines customer service?

Accepted Answer

You can reach the Mavi Gök Airlines Call Center 24/7. If you are calling from within Turkey, please dial 0 850 777 2 777. For international calls from abroad, you can use the hotline +90 850 777 2 777.

Question 2

What is the baggage allowance for Mavi Gök Airlines flights?

Accepted Answer

Generally, adult and child passengers are permitted one piece of checked baggage up to 20 kg and one piece of hand luggage up to 8 kg. Infants (under 2 years old) are allowed a free baggage allowance of 10 kg. Hand luggage dimensions should not exceed 55 x 40 x 20 cm.

Question 3

How can I manage my flight, including reissues or refunds?

Accepted Answer

If your ticket was purchased directly from mga.aero, you can manage reissue and refund transactions online via the 'Manage My Flight' tab on the homepage by entering your PNR number and last name. If you purchased your ticket through a travel agent, you should contact your agency directly for these transactions.

Question 4

What should I do if my baggage is damaged, delayed, or lost?

Accepted Answer

In the event of any baggage irregularity such as damage, delay, or loss, you must proceed to the Lost and Found Office at the airport and complete an 'Irregularity Report' (PIR). Requests for baggage issues will not be processed without a PIR report.

Question 5

Does Mavi Gök Airlines offer online check-in?

Accepted Answer

Yes, passengers can check-in online for their flights via the Mavi Gök Airlines website (mga.aero) by using the 'Online Check-In' button. Online check-in typically becomes available 48 hours before the scheduled flight departure and closes 4 hours prior to take-off.

Question 6

What are the rules for carrying liquids in hand luggage?

Accepted Answer

Non-prohibited liquid items, including gels, pastes, or lotions, are permitted in hand luggage. Each individual container for liquids must not exceed 100 ml. The total volume of liquid items carried in hand luggage must not exceed 1 liter and should be placed in a secure, transparent, and resealable bag.

Question 7

Can I travel with a pet on Mavi Gök Airlines flights?

Accepted Answer

If you intend to travel with your pet, you are required to contact the Mavi Gök Airlines service center at least three working days before your departure. All necessary import documents, such as health certificates, vaccination records, and compliance with customs regulations, issued by officially approved veterinarians, must be provided. Pets must also be accompanied by a passenger on the same flight.

Question 8

What are my rights if my Mavi Gök Airlines flight is delayed or cancelled?

Accepted Answer

If your Mavi Gök Airlines flight is delayed by more than 3 hours or cancelled within 14 days of its scheduled departure, you may be entitled to compensation of up to €600 per passenger and/or a full ticket refund, depending on the specific circumstances and applicable regulations. The airline is also obligated to provide assistance, including food, beverages, and accommodation, if necessary.

Question 9

How early should I arrive at the airport for my Mavi Gök Airlines flight?

Accepted Answer

Mavi Gök Airlines check-in desks typically open 3 hours before the scheduled departure time of your flight and close 1 hour prior to departure. It is advisable to arrive within this window to complete check-in procedures.

Question 10

How can I call Mavi Gök Airlines (MGA) customer service from another country?

Accepted Answer

If you need to call Mavi Gök Airlines (MGA) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Mavi Gök Airlines (MGA) Customer Service Phone Number & Contact Information

How to Contact Mavi Gök Airlines (MGA)

Mavi Gök Airlines (MGA) Customer Service Phone Numbers

Mavi Gök Airlines (MGA) Customer Service FAQ