Question 1

How can I contact Hahnair for flight changes or refunds?

Accepted Answer

Hahnair primarily acts as an intermediary for ticketing. For flight changes or refunds, travelers must contact the travel agency or website where they purchased their tickets. These partners will then contact Hahnair's Service Desk on the traveler's behalf.

Question 2

What is Hahnair's role in my flight booking?

Accepted Answer

Hahnair is a German airline that specializes in providing distribution services for other airlines and ticketing solutions for travel agencies. When you book a flight on a Hahnair (HR-169) ticket, Hahnair is the validating carrier, but the flight itself is operated by a partner airline.

Question 3

How do I check my baggage allowance for a flight booked on a Hahnair ticket?

Accepted Answer

Your baggage allowance depends on the airline operating your flight, not Hahnair. You should check the baggage policy directly with the operating carrier listed on your ticket. For Hahnair's own executive flights, typically one checked bag (20-32kg) and one carry-on (7-8kg) are allowed.

Question 4

How do I check in for a flight booked on a Hahnair ticket?

Accepted Answer

Check-in procedures depend on the operating airline. You should visit the website of the airline operating your flight to view their specific check-in policy. Online check-in may be available from 24 hours up to 90 minutes before departure, or you may need to check in at the airport counter.

Question 5

Can I add my frequent flyer information to a booking made on a Hahnair ticket?

Accepted Answer

Hahnair is the ticketing carrier, not the operating carrier, and therefore cannot add frequent flyer information to a booking. Passengers need to check with the operating carrier whether their frequent flyer program is accepted for mileage accrual and should ask their travel agency for assistance.

Question 6

What is Hahnair's refund policy?

Accepted Answer

Hahnair's refund service is generally free of charge, meaning no handling fees apply from Hahnair. However, partner airlines may impose their own cancellation fees according to their fare rules. Hahnair processes refund applications within 14 days after receiving all necessary information, which must include the complete PNR history and supporting documents.

Question 7

What happens if my flight is cancelled or rescheduled?

Accepted Answer

If the operating carrier reschedules a flight or changes departure times, your travel agency needs to reissue the HR-169 ticket, which is free of charge. If the alternative flight offered by the operating carrier is unacceptable, your travel agency should contact Hahnair's service desk to investigate if an involuntary refund can be granted. For cancellations, European laws (EC 261) may entitle you to alternative transportation or a refund, and potentially compensation if notified less than 14 days before departure, unless due to exceptional circumstances.

Question 8

Can I travel with pets on a flight booked with a Hahnair ticket?

Accepted Answer

For flights operated by Hahnair Lines (on their Cessna Citation aircraft), small pets can often travel in the cabin if they fit in a carrier under the seat and the combined weight does not exceed 7-8 kg. For flights with partner airlines, you must check the operating carrier's specific pet policy.

Question 9

How do I handle special requests like sports equipment or wheelchairs?

Accepted Answer

Hahnair does not have access to the reservation systems of its partner carriers. For any special requests, such as sports equipment, wheelchairs, or other special assistance, the travel agency needs to contact the operating carrier directly.

Question 10

Is it possible to void a Hahnair (HR-169) ticket?

Accepted Answer

Unless otherwise specified by the fare rules, it is generally only possible to void an HR-169 ticket on the same day of issuance, not within a 24-hour window.

Question 11

How can I call Hahnair customer service from another country?

Accepted Answer

If you need to call Hahnair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Head Office / Reservations
Head Office Switchboard	+49 6103 73310 Call now
Reservations Germany	+49 6103 7331200 Call now

Hahnair Customer Service Number, Support Phone & Contact Info

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