Question 1

How can I make a booking with Link Airways?

Accepted Answer

You can make a reservation with Link Airways in three ways: by calling their Call Centre on 1300 851 269 (+61 2 6123 1999), booking directly online through their official website, or by contacting your local travel agent.

Question 2

What are the operating hours for the Link Airways Call Centre?

Accepted Answer

The Link Airways Call Centre operates from 8:00 AM to 6:00 PM AEST, Monday through Friday. On Sundays and National Public holidays, the hours are 10:30 AM to 6:00 PM AEST. The Call Centre is closed on Christmas Day and Good Friday.

Question 3

What is Link Airways' baggage allowance policy?

Accepted Answer

Passengers are generally permitted one free carry-on bag weighing up to 7 kg, with maximum dimensions of 48 cm x 34 cm x 23 cm. For checked baggage, a free allowance of 15 kg is typically provided. If you are connecting to an international flight, you may be eligible for a larger checked baggage allowance of 30 kg, provided you show proof of your connecting flight.

Question 4

How do I change or cancel my Link Airways flight?

Accepted Answer

Link Airways' policy for flight changes and cancellations depends on the fare type purchased. Most standard economy fares allow changes for a fee. Cancellations may result in charges or non-refundable tickets, though some fares offer partial refunds or travel credit. You must initiate change or cancellation requests through the official website, customer service channels, or at ticket counters within specified timeframes before departure.

Question 5

What is the refund policy for Link Airways tickets?

Accepted Answer

Refund eligibility is determined by the fare rules of your ticket. For fully refundable tickets, an amount equal to the fare paid (minus any applicable service or cancellation fees) may be refunded. If a portion of the ticket has been used, the refund will be the difference between the original fare paid and the applicable fare for the used segments, less any fees. All written refund requests must be submitted within 12 months from the original ticket issue date.

Question 6

How can I check the status of my Link Airways flight?

Accepted Answer

You can check the live departure and arrival information for Link Airways flights on the Flight Status page of their official website. In the event of a flight delay or cancellation, Link Airways will typically notify passengers via email and/or SMS, or through their travel agent if the booking was made that way.

Question 7

Is online check-in available for Link Airways flights?

Accepted Answer

Yes, online check-in is generally available from 24 hours up to 30 minutes before your scheduled flight departure time. However, online check-in is not available for passengers traveling as unaccompanied minors, with an infant, or those requiring special assistance; these passengers must check in at the airport.

Question 8

What are the airport check-in opening times for Link Airways?

Accepted Answer

Airport check-in for Link Airways flights opens 90 minutes before the scheduled departure time for domestic flights and 120 minutes before for regional flights.

Question 9

Does Link Airways offer discounts for children?

Accepted Answer

Yes, Link Airways offers a discount for children. Those aged between 2 and 11 years at the time of their return flight or one-way journey are eligible to travel at 75% of the adult fare.

Question 10

What should I do if I require special assistance or am traveling with mobility equipment?

Accepted Answer

If you require special assistance or are traveling with mobility equipment, you may need to check in at the airport. For mobility equipment, any item exceeding 120 kg must receive advance approval by emailing reservations@linkairways.com.

Question 11

How can I call Link Airways customer service from another country?

Accepted Answer

If you need to call Link Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
International Assistance	+61 2 6123 1999 Call now Mon-Fri 8am-6pm, Sun 10:30am-6pm AEST
Reservations	1300851269 Call now Mon-Fri 8am-6pm, Sun 10:30am-6pm AEST
Customer Relations
Customer Relations Team	1800827800 Call now

Link Airways Customer Service Number, Support Phone & Contact Info

About Link Airways & Customer Service

Link Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)