Question 1

What is Avion Express's carry-on baggage allowance?

Accepted Answer

Passengers are permitted one piece of hand baggage, weighing up to 8 kg and with maximum dimensions of 55x45x25 cm (including handles, pockets, and wheels). It must fit under the seat or in the overhead locker.

Question 2

What is Avion Express's checked baggage allowance?

Accepted Answer

The standard checked baggage allowance is up to 20 kg per passenger, with the sum of dimensions not exceeding 158 cm (height + length + width). However, for flights to certain destinations like Tenerife, Fuerteventura, Lanzarote, La Palma, Gran Canaria, Ponta Delgada, Madeira, Dubai, and Sharjah, the allowance is 15 kg. Infants (under 2 years old) typically have an allowance of up to 10 kg.

Question 3

Is online check-in available for Avion Express flights?

Accepted Answer

Online check-in is generally not available for Avion Express charter flights.

Question 4

When does airport check-in open and close for Avion Express flights?

Accepted Answer

Airport check-in typically starts two hours before the estimated departure time and closes 40 minutes before the estimated departure time. These times may vary depending on the specific airport.

Question 5

What are the policies for flight delays and cancellations?

Accepted Answer

If an Avion Express flight is delayed by three hours or more on arrival, or canceled with less than 14 days' notice due to reasons within the airline's control (e.g., technical issues, crew shortages), passengers may be entitled to compensation under EU law. For delays exceeding two hours, passengers are entitled to complimentary meals, beverages, and means of communication. In case of an overnight wait, hotel accommodation may be provided.

Question 6

Can I get a refund for a delayed or canceled flight?

Accepted Answer

Passengers are entitled to a full refund if their flight is canceled and they choose not to be rebooked, or if their flight is delayed by five hours or more and they decide not to travel. Refunds are also applicable if denied boarding due to overbooking and an alternative flight is not taken.

Question 7

What is the policy for traveling with pets on Avion Express flights?

Accepted Answer

Avion Express accepts pets on board, but the number of pets per flight is limited. Passengers should check with relevant services for required documents and specific rules for carrying a pet. The container parameters for pets in the cabin are typically 55x45x25 cm.

Question 8

What is the policy for unaccompanied minors on Avion Express flights?

Accepted Answer

There is a limited number of unaccompanied children allowed on each flight. Passengers need to send a request to clarify the possibility of registering this service at least 96 hours prior to departure. A fee, starting from 70 EUR per child per one way, applies.

Question 9

Can I pre-order meals on Avion Express flights?

Accepted Answer

Pre-ordered meals are not available on all flights. Passengers should send a request at least 96 hours prior to departure to inquire about the availability of this service.

Question 10

How can I call Avion Express customer service from another country?

Accepted Answer

If you need to call Avion Express from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care South Africa
Customer Care	+27 10 013 3398 Call now
Customer Service
Customer Service	+370 5 200 1040 Call now

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