Question 1

How can I check in for my Air Transat flight?

Accepted Answer

Online check-in is available between 24 and 2 hours prior to departure for flights operated by Air Transat. You will need your booking or confirmation number. If online check-in is not available for your departure airport, you will need to check in at the airport.

Question 2

What is Air Transat's carry-on baggage policy?

Accepted Answer

Passengers are generally allowed one carry-on bag and one personal item. Maximum dimensions for a standard carry-on are typically 23 x 40 x 51 cm (9 x 16 x 20 in) with a weight limit of 10 kg (22 lbs) for Economy Class. Personal items have maximum dimensions of 16 x 33 x 43 cm (6 x 13 x 17 in). Note that Eco Budget fares may only allow a personal item on some routes.

Question 3

What are the rules for checked baggage on Air Transat?

Accepted Answer

Checked baggage allowance varies by fare type and destination. Economy Class typically includes one free checked bag up to 23 kg (50 lbs), while Club Class allows two bags up to 32 kg (70 lbs) each. Basic fares may not include checked baggage, incurring additional fees. Maximum linear dimensions are generally 158 cm (length + width + height).

Question 4

Can I change my Air Transat flight?

Accepted Answer

Changes to date and/or destination are generally possible up to 24 hours before departure. A fare difference may apply. Modification fees may also apply depending on the fare class, though some flexible fares allow changes without a fee. No changes are permitted within 24 hours of departure.

Question 5

What is Air Transat's cancellation policy?

Accepted Answer

Cancellation policies vary by fare type. Eco Flex and Club Flex fares allow cancellation at no additional cost. Eco Standard and Club Standard fares can be cancelled for a fee (e.g., $200). Eco Budget fares are generally non-refundable. Tickets to/from the U.S. purchased directly from Air Transat's website can be cancelled without penalty within 24 hours of purchase, provided the flight is at least 7 days away.

Question 6

How do I request a refund from Air Transat?

Accepted Answer

If you booked directly on airtransat.com, you can fill out a form on their website to request a refund. If you booked with a travel agent, you should contact them directly. Refunds for taxes and fees for unboarded flights can also be requested via a form.

Question 7

What should I do if my baggage is lost or damaged?

Accepted Answer

If an item was lost on an Air Transat flight, you should complete a form on their website. For lost passports, immediately advise authorities. If lost at the airport or hotel, contact their respective lost and found services. For baggage claims, you can contact the baggage claims department.

Question 8

How can I contact Air Transat customer service?

Accepted Answer

You can contact Air Transat's Contact Centre via their toll-free number +1-877-872-6728 (Canada and USA) or local number +1-514-636-3630. Other specific numbers are available for groups, lost and found, assistance at destination, and cargo.

Question 9

What happens if Air Transat cancels my flight?

Accepted Answer

If Air Transat cancels your flight, you will typically receive a new ticket on the next available flight within 48 hours. If you refuse the alternative or if another flight is not possible, you will be refunded the unused portion of your trip. If you find an alternative flight with another airline within 48 hours, you may be refunded the unused portion of your Air Transat ticket and potentially reimbursed for the fare difference.

Question 10

How can I call Air Transat customer service from another country?

Accepted Answer

If you need to call Air Transat from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Booking or purchase (Europe Toll-Free from landline)
Toll-Free	0080088810222 Call now
Booking or purchase (Ireland)
Toll-Free	003531800771144 Call now
Cargo
Cargo	+1 866 325 0123 Call now +1 877 633 2594 Call now
Claims
Baggage Claims	+1 514 906 5379 Call now
Customer Service
Assistance for passengers at destination	+1 514 906 5111 Call now
Canada	+1 514 636 3630 Call now
Groups	+1 866 322 6649 Call now
Lost And Found	+1 800 388 5836 Call now
Toll-free	+1 800 387 2672 Call now
Toll-free TTY	+1 866 234 5136 Call now
TTY	+1 514 906 5196 Call now
International Bell Relay Service (TTY to TTY)
TTY	0015145292824 Call now
International Bell Relay Service (TTY to Voice)
TTY	0015145292823 Call now
International Bell Relay Service (Voice to TTY)
TTY	0015145292822 Call now
Toll-Free Number
Contact Centre	+1 877 872 6728 Call now

Air Transat Customer Service Number, Support Phone & Contact Info

About Air Transat & Customer Service

Air Transat's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)