Question 1

How do I contact customer service for a Norra-operated flight?

Accepted Answer

For all inquiries concerning tickets, reservations, baggage, or any other travel-related issues on a flight operated by Norra, customers should directly contact Finnair Customer Service. Norra operates these flights as a partner of Finnair, and Finnair is responsible for all customer communications and services related to these flights.

Question 2

Where can I manage my booking for a Norra flight?

Accepted Answer

Bookings for flights operated by Norra are managed through Finnair's official website and their mobile application. Passengers should use Finnair's platforms to make changes or view details related to their reservations.

Question 3

What is the baggage policy for Norra-operated flights?

Accepted Answer

The baggage policies, including allowances for both carry-on and checked baggage, for flights operated by Norra are consistent with those of Finnair. These policies vary based on the specific cabin class/fare purchased and the route being flown.

Question 4

How do I check in for a Norra-operated flight?

Accepted Answer

Passengers can complete online check-in for Norra-operated flights via the Finnair online check-in portal. This service typically becomes available 36 hours prior to the scheduled flight departure time. To check in, passengers will need the last name on their booking along with either their booking reference number or e-ticket number.

Question 5

Who should I contact if my baggage is delayed or lost on a Norra flight?

Accepted Answer

If your baggage is delayed or lost on a Norra-operated flight, you should contact Finnair Customer Service or the baggage service agents located at the airport. Finnair's procedures and policies apply to such situations.

Question 6

How do I request a refund for a Norra-operated flight?

Accepted Answer

Refund requests for flights operated by Norra should be directed to Finnair Customer Service. As Norra operates flights on behalf of Finnair, Finnair manages all ticketing, payments, and associated refund processes.

Question 7

Does Norra have its own loyalty program?

Accepted Answer

Norra does not have a separate loyalty program. Flights operated by Norra under Finnair's flight code are part of the Finnair Plus frequent-flyer program, and Norra is an affiliate of the Oneworld alliance.

Question 8

What should I do if I need special assistance for a Norra-operated flight?

Accepted Answer

For any requests regarding special assistance on flights operated by Norra, customers should contact Finnair Customer Service. Finnair is responsible for arranging and managing special services and assistance for passengers on these flights.

Question 9

Can I contact Norra directly for media inquiries?

Accepted Answer

Yes, Norra has a dedicated Communications Team that handles media inquiries. They can be contacted for questions concerning Norra's business operations, expertise in regional aviation, and aircraft operations.

Question 10

Where is Norra's head office located?

Accepted Answer

Norra's head office and primary operations center are situated in Vantaa, Finland, specifically on the premises of Helsinki Airport.

Question 11

How can I call Norra customer service from another country?

Accepted Answer

If you need to call Norra from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Administrative Office
General Inquiries	+358 50 5203344 Call now Mon-Fri 9am-4pm EET

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