Question 1

How can I contact Wingo customer service?

Accepted Answer

You can contact Wingo customer service through their call center, a contact form available on their official website, or by interacting with their virtual assistant named Violeta. Specific phone numbers are provided for different countries to assist with inquiries.

Question 2

What is Wingo's baggage policy for carry-on and checked bags?

Accepted Answer

Wingo's base fares generally include one personal item (maximum 6kg, 40x35x25 cm) that must fit under the seat. Carry-on baggage (maximum 10-12kg, 55x45x25 cm) and checked baggage (standard 20kg, with options to purchase up to three pieces, each weighing up to 23kg and measuring 158 linear cm) are typically available for an additional fee. The cost varies depending on the purchase channel and time.

Question 3

Can I change my flight date or route with Wingo?

Accepted Answer

Yes, you can change your flight date or route up to 4 hours before the scheduled departure time through the 'My Booking' option on Wingo.com, provided you have not yet checked in. Changes requested via customer service channels may incur an additional charge. Fare differences will apply. Wingo also offers a 'Flex+' service, allowing unlimited changes to date, route, or flight up to 24 hours before departure without a penalty, only requiring payment for any fare differences.

Question 4

What is Wingo's refund policy?

Accepted Answer

Wingo's ticket fares and optional services are generally promotional and non-refundable. Refunds are typically only processed in specific situations, such as a withdrawal application for routes to and from Colombia (if requested within five business days of purchase and the flight is not within the next five business days) or due to force majeure. Approved refunds are often issued as a voucher, valid for one year, which can be used for future purchases.

Question 5

How can I check in for my Wingo flight?

Accepted Answer

You can check in for your Wingo flight online via their website or mobile application, typically between 72 and 3 hours before the scheduled departure time. Airport check-in counters open three hours before international flights and two hours before domestic flights, closing one hour and 45 minutes prior to departure, respectively. Please note that checking in at the airport may incur additional costs.

Question 6

Does Wingo offer a frequent flyer program?

Accepted Answer

Currently, Wingo does not have its own frequent flyer program. However, there are indications of potential future integration with Copa Airlines' ConnectMiles program.

Question 7

What happens if I miss my Wingo flight?

Accepted Answer

If you miss your Wingo flight or arrive after the aircraft door has closed (15 minutes before the scheduled departure time), you will generally forfeit the value of the unused segment of your journey. However, if you hold a round-trip ticket with the same booking code, missing the first leg does not automatically invalidate the second leg of your trip.

Question 8

Can I travel with pets on Wingo flights?

Accepted Answer

Wingo allows the transportation of cats and dogs in the aircraft cabin on domestic flights, subject to an additional fee and specific conditions. There is a limit of six pets per flight and one pet per passenger. Pets must be at least 8 weeks old and travel in an approved carry-on kennel that fits under the seat in front of you.

Question 9

How early can I purchase a Wingo ticket?

Accepted Answer

You can purchase a Wingo ticket online through their website up to 3 hours before the scheduled flight departure time.

Question 10

How can I call Wingo customer service from another country?

Accepted Answer

If you need to call Wingo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Ciudad de México	+52 55 4161 1169 Call now
Costa Rica	+506 4102 3315 Call now
Curaçao	+599 9 788 9930 Call now
Customer Service	+57 601 3078133 Call now
Ecuador	+593 2 342 0193 Call now
Guatemala	+502 2300 2767 Call now
Jamaica	+1 876 728 7009 Call now
Panamá	+507 833 9589 Call now
Perú	+51 1 6429887 Call now
República Dominicana	+1 829 954 8311 Call now
Venezuela	+58 212 7201290 Call now
Customer Service Number
USA	+1 321 445 5799 Call now

Wingo Customer Service Number, Support Phone & Contact Info

About Wingo & Customer Service

Wingo's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)