Question 1

What is Flightright and what services does it offer?

Accepted Answer

Flightright is a legal technology company that helps air passengers enforce their rights to compensation for flight delays, cancellations, and denied boarding under EU Regulation 261/2004. They provide online-based legal assistance, handling the claim process against airlines on behalf of passengers.

Question 2

How does Flightright's "no-win, no-fee" model work?

Accepted Answer

Flightright operates on a "no-win, no-fee" basis, meaning there are no upfront costs for the passenger. If the claim is unsuccessful, the passenger pays nothing. If Flightright successfully secures compensation, they deduct a success fee (typically 20-30% plus VAT) from the compensation amount before transferring the rest to the customer. An additional surcharge of 14% may apply if contract lawyers are commissioned for court proceedings, also only in case of success.

Question 3

What types of flight disruptions are eligible for compensation through Flightright?

Accepted Answer

Flightright handles claims for flights delayed by three hours or more, flights cancelled at short notice (less than 14 days before departure), missed connecting flights resulting in a delay of three hours or more at the final destination, and denied boarding. They also assist with ticket refunds if a flight is cancelled and no replacement is provided, or if a flight is rebooked for another day at short notice.

Question 4

How do I submit a claim with Flightright?

Accepted Answer

To submit a claim, you need to enter your flight details into Flightright's online compensation calculator on their website. This process typically takes only a few minutes. After submitting the details, you can authorize Flightright to pursue your claim.

Question 5

What documents are required to submit a claim?

Accepted Answer

After submitting your claim online, you will be invited to upload your boarding passes directly through their website. If you don't have them immediately available, you can upload them later via their online portal ("My Portal"). Documents can also be sent by email, WhatsApp, post, or fax.

Question 6

What is Flightright's success rate in enforcing claims?

Accepted Answer

Flightright has a high success rate in court proceedings, reported to be 99%. They have enforced over €700 million in compensation payouts for their customers.

Question 7

How can I check the status of my ongoing case?

Accepted Answer

Customers have access to a user area or online portal where they can check the status of their flight claim at any time.

Question 8

How can I contact Flightright customer service?

Accepted Answer

Flightright customer service can be contacted via email at service@flightright.com. They also provide phone numbers for customer service in Germany (+4933198169040) and the UK (+442035146737).

Question 9

Does Flightright handle claims for flights outside of Europe?

Accepted Answer

Flightright primarily focuses on enforcing air passenger rights under EU Regulation 261/2004, which applies to flights within the EU, departing from the EU, or arriving in the EU with an EU-based airline. Their database includes flight data from across Europe.

Question 10

How can I call Flightright customer service from another country?

Accepted Answer

If you need to call Flightright from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+44 20 3514 6737 Call now
Direct line	+49 331 98169040 Call now
Media
Press Inquiries	+49 1525 4633145 Call now

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