Question 1

How can I contact Air Serbia for assistance?

Accepted Answer

You can contact the Air Serbia Contact Center by phone, through their official website's contact form, or via their social media channels. For calls from the U.S., use +1 (718) 7258642, or toll-free +1 (888) 3909847 for special assistance. For calls within Serbia, use the toll-free number 0800 111 528. The general international number is +381 11 311 2123.

Question 2

What should I do if my flight is cancelled?

Accepted Answer

If your flight is cancelled, Air Serbia will notify you via email and/or SMS. You should contact the Air Serbia Contact Centre or a local Air Serbia office for information on available options, which may include changing your travel date, changing your destination, or receiving a voucher for the ticket value plus 10% of the net fare and fuel tax.

Question 3

How can I get a refund for my ticket?

Accepted Answer

Refunds can be requested online via the Air Serbia website, by contacting their Contact Center, or by emailing refunds.us@airserbia.com for U.S. related inquiries. If a flight is cancelled by the airline, you may be offered a voucher or alternative transport. Voluntary cancellations are subject to the fare rules.

Question 4

What is the policy for delayed or lost baggage?

Accepted Answer

If your baggage is missing upon arrival, immediately go to the Baggage Claim/Lost and Found Office at the airport to complete a Passenger Irregularity Report (PIR). For inquiries about delayed or lost baggage, you can call the "lost or found luggage" service contact center at +381 11 209 7416. If baggage is not located within 21 days, you can submit a compensation claim.

Question 5

How can I request special assistance for my journey?

Accepted Answer

Passengers requiring special assistance, such as wheelchair services or support for visually/hearing impaired individuals, should notify Air Serbia at least 48 hours before the flight, preferably when booking. This can be done by contacting the Air Serbia Contact Centre.

Question 6

What are the baggage allowances for Air Serbia flights?

Accepted Answer

Hand luggage is typically up to 8kg, and a personal item up to 4kg. Standard checked baggage is generally up to 23kg, while XL bags can be up to 32kg, often included in Business Class fares. Additional baggage can be purchased. Specific allowances are shown on your electronic ticket.

Question 7

How can I manage my booking after purchase?

Accepted Answer

You can manage your booking through the official Air Serbia website or mobile app. This allows for modifications up to two hours before the flight, though changes may incur fees depending on the fare rules.

Question 8

How do I check in for my Air Serbia flight?

Accepted Answer

Air Serbia offers online check-in through their website. If you have connecting flights, you can only check in online for the segments shown on your itinerary page.

Question 9

How can I claim missing miles for the Etihad Guest loyalty program?

Accepted Answer

You can claim missing miles for the Etihad Guest program through the Air Serbia website, typically found under the loyalty program section.

Question 10

How can I call Air Serbia customer service from another country?

Accepted Answer

If you need to call Air Serbia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+381 11 3112123 Call now
Customer Service - Serbia
Toll-free for calls from Serbia	0800111528 Call now
Customer Service - USA
Calls from the U.S.	+1 718 725 8642 Call now
Toll-free for U.S. customers requiring special assistance	+1 888 390 9847 Call now
Lost and Found Baggage
Lost or Found Luggage Service	+381 11 2097416 Call now Every day from 8-12h and from 18-20h

Air Serbia Customer Service Number, Support Phone & Contact Info

About Air Serbia & Customer Service

Air Serbia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)