Question 1

How do I contact Airlink for general queries or rebookings?

Accepted Answer

For general queries, contact the Customer Care Team at +27 11 451 7300 (select option 5) or CustomerCare@FlyAirlink.com. For rebookings, contact the Airlink Reservations Support desk at +27 11 451 7300 (select option 1) or E-Ticketing@flyairlink.com.

Question 2

What is Airlink's baggage allowance?

Accepted Answer

The general free checked baggage allowance on Airlink flights is 20 kg for Economy Class and 30 kg for Business Class per adult passenger. Hand baggage is limited to one piece not exceeding 115cm in overall dimensions and 8 kg in weight, plus one personal item.

Question 3

How can I request a refund for my Airlink ticket?

Accepted Answer

Refund requests can be sent to 4Zonlinerefunds@flyairlink.com along with relevant documentation. For Skybucks members, the email is refunds@skybucks.co.za. Processing may take up to eight weeks from the date of submission.

Question 4

What is the policy for cancelling an Airlink flight?

Accepted Answer

Flights can be cancelled within 24 hours of purchase for a full refund if the departure is at least 7 days later. Cancellations made more than 24 hours after purchase or within 7 days of scheduled departure may incur a cancellation fee.

Question 5

How and when can I check in for my Airlink flight?

Accepted Answer

Online and mobile check-in opens 24 hours before departure and closes 60 minutes prior to scheduled flight departure. Airport check-in at designated counters is available no later than 2 hours for domestic and 3 hours for regional flights.

Question 6

How do I contact Airlink regarding lost, damaged, or delayed baggage?

Accepted Answer

You can contact the Airlink Baggage Department at +27 11 390 9872 or baggage@flyairlink.com for assistance with lost, damaged, or delayed baggage.

Question 7

Does Airlink offer special assistance for passengers with disabilities or special needs?

Accepted Answer

Yes, special assistance for passengers requiring wheelchairs, meet and assist, or unaccompanied minor services must be pre-booked with the Airlink Reservations Support desk (+27 11 451 7300, option 1) or via specialassistance@flyairlink.com no later than 72 hours prior to departure.

Question 8

What is Skybucks and how does it work?

Accepted Answer

Skybucks is Airlink's frequent flyer program. Members earn a rand value percentage on every flight and can redeem Skybucks for full or partial payment of air tickets and upgrades. It features a tier-based system (Blue, Red, Emerald, Black) and allows for family pooling.

Question 9

What should I do if I left an item on board an Airlink flight?

Accepted Answer

If you have left an item on board an Airlink flight, you should contact the Airlink Baggage Department, as they also manage lost property queries.

Question 10

How can I call Airlink customer service from another country?

Accepted Answer

If you need to call Airlink from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airlink Cargo
Cargo Queries	+27 10 880 3631 Call now Not specified
Baggage Department
Baggage Queries	+27 11 390 9872 Call now Not specified
Customer Care Team
General Queries & Complaints	+27 1145173005 Call now Monday to Friday 07:30–17:00 SAST
Reservations Support Desk
Reservations	+27 11 451 7300 Call now Daily 05:00–21:00 SAST

Airlink Customer Service Number, Support Phone & Contact Info

About Airlink & Customer Service

Airlink's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)