Question 1

How can I contact Lumiwings customer service?

Accepted Answer

You can contact Lumiwings customer service by calling +393314145456. This number serves for general customer care, sales inquiries, group bookings, charter requests, travel agency support, and baggage assistance. The office hours are Monday to Friday, from 09:00 to 18:00.

Question 2

What is Lumiwings' policy on online check-in?

Accepted Answer

Online check-in for Lumiwings flights was available from 24 hours up to three hours before the scheduled departure time. Passengers could select or confirm their seat and receive a mobile boarding pass. For unaccompanied minors and passengers requiring special assistance, check-in had to be completed at the airport.

Question 3

What are the baggage allowances for Lumiwings flights?

Accepted Answer

For hand baggage, passengers were allowed one carry-on bag up to 8 kg with maximum dimensions of 55 x 35 x 25 cm, plus one personal item like a handbag or laptop. Checked baggage allowances varied by fare type: Economy Light fares typically did not include checked baggage, while Economy Flex or higher fares included one checked bag up to 20 kg. Business Class passengers could check one bag up to 32 kg. No single item could exceed 32 kg or a total linear dimension of 158 cm.

Question 4

How do I request special assistance for my flight?

Accepted Answer

Passengers requiring special assistance, such as wheelchair assistance or for unaccompanied minors, needed to request this service at least 48 hours before flight departure through the Call Center or a travel agency. Online check-in was not available for unaccompanied minors or those needing special assistance, and check-in had to be completed at the airport.

Question 5

What is Lumiwings' refund policy for cancelled tickets?

Accepted Answer

In cases of flight cancellation by Lumiwings, passengers were entitled to alternative transportation or a full refund within seven days. If the cancellation was notified less than 14 days before departure, passengers might also be eligible for compensation under EU Regulation 261/2004, unless caused by extraordinary circumstances. For passenger-initiated cancellations, a service fee for ticket refund applied, and administration fees, booking fees, and service fees were generally non-refundable.

Question 6

Can I change the name on my Lumiwings ticket?

Accepted Answer

Name corrections were possible upon payment of a fee, typically EUR 20. Name changes were allowed up to 48 hours before departure with a supplement fee of EUR 100 per passenger.

Question 7

What happens if my Lumiwings flight was delayed or cancelled?

Accepted Answer

In accordance with EU regulations, passengers on delayed flights (at least 2-4 hours depending on flight distance) were entitled to assistance, including meals, drinks, and accommodation if necessary. For delays over 5 hours, passengers had the right to reimbursement for unused ticket parts. If a flight was cancelled, passengers had the right to assistance, reimbursement, or re-accommodation, and potentially monetary compensation if notified less than 14 days before departure, unless due to extraordinary circumstances.

Question 8

What is the policy for children traveling alone?

Accepted Answer

Lumiwings offered an Unaccompanied Minor (UM) service for children traveling alone. Children under 5 years old were not permitted to travel unaccompanied. For Italian citizenship minors aged 5 to 14 (domestic) or 5 to 15 (international), the UM service was mandatory. For children aged 12 to 16, the UM service was optional. This service could only be booked via the Call Center or a travel agency, not online.

Question 9

How can I call Lumiwings customer service from another country?

Accepted Answer

If you need to call Lumiwings from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+39 331 414 5456 Call now

Lumiwings Customer Service Number, Support Phone & Contact Info

About Lumiwings & Customer Service

Lumiwings's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)