Question 1

How can I contact Airhub Airlines for customer support?

Accepted Answer

For general inquiries, you can contact Airhub Airlines at their main support number: +35625795220. For specific flight-related queries such as bookings, changes, or refunds, it is often best to contact the airline or charter operator through whom you purchased your ticket, as Airhub Airlines primarily operates as a charter and ACMI provider.

Question 2

What is the hand baggage allowance on Airhub Airlines flights?

Accepted Answer

Each Airhub Airlines passenger (excluding infants) is generally allowed one hand baggage item not exceeding 5 kg, with dimensions no larger than 55 x 40 x 20 cm. In addition to this, passengers may carry a small personal item such as a backpack, handbag, or laptop bag, provided its dimensions do not exceed 30 x 40 x 10 cm.

Question 3

What is the checked baggage allowance for Airhub Airlines flights?

Accepted Answer

Typically, each passenger is allowed one checked baggage item free of charge, not exceeding 20 kg. However, specific weight limits apply to certain destinations: 15 kg for flights to/from Tenerife, Dubai, and Madeira, and 18 kg for flights to/from skiing destinations. Additional baggage allowance can usually be purchased for a fee.

Question 4

What are the check-in procedures and deadlines for Airhub Airlines flights?

Accepted Answer

Airhub Airlines recommends checking in online for convenience and to save time at the airport. After online check-in, you can proceed directly to security or the baggage drop desk if you have checked luggage. Check-in deadlines vary by airport, but it is generally advised to arrive at least 2 hours before your scheduled departure time. Check-in counters typically close 40 minutes before the scheduled departure time.

Question 5

Can I travel with pets on Airhub Airlines flights?

Accepted Answer

Yes, pets (only dogs or cats) can be transported in the cabin (PETC) if they are in an approved transport container with maximum dimensions of 50x40x20 cm and a total weight not exceeding 8 kg (including the pet). A maximum of 3 PETC containers are allowed per flight. Please note that pets are not permitted on flights to/from Dubai (DWC), Tenerife (TFS), Fuerteventura (FUE), and Madeira (FNC). Pregnant animals or pets under 8 weeks old are also not allowed.

Question 6

What is Airhub Airlines' policy on flight cancellations and refunds?

Accepted Answer

The policy for flight cancellations and refunds depends on the specific airline, fare type, and the time of cancellation. If you purchased a refundable ticket, you may be eligible for a full or partial refund according to the airline's terms. For non-refundable tickets, cancellations might not qualify for a refund, but you may be able to change travel dates or apply the amount towards future travel, subject to the airline's policy. In cases of extraordinary circumstances like weather disruptions, rescheduling or refunds will be handled based on the operating airline's policies.

Question 7

How long does it take to process a refund?

Accepted Answer

Refund requests are processed directly with the airline that issued the ticket. The timeline for refunds can vary depending on the airline's policies. After your cancellation is confirmed, it may take approximately 7-14 business days for the refund to appear in your account.

Question 8

Are there fees for flight cancellations or changes?

Accepted Answer

Yes, some airlines may charge a cancellation fee, which could be deducted from any eligible refund amount. These fees vary based on the airline, route, and fare type. Similarly, changes to your flight, such as altering travel dates or destinations, may also incur fees and are subject to availability and the airline's specific policies. It is always advisable to check the terms and conditions before booking.

Question 9

How can I call Airhub Airlines customer service from another country?

Accepted Answer

If you need to call Airhub Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Business Operations
Main Support	+356 2579 5220 Call now Mon-Fri 9am-6pm CET

Airhub Airlines Customer Service Number, Support Phone & Contact Info

About Airhub Airlines & Customer Service

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