Question 1

How can I check in for my Tianjin Airlines flight?

Accepted Answer

Tianjin Airlines offers both online and airport check-in options. Online check-in is available via their official website or mobile app, typically opening 24 to 48 hours before departure and closing 90 to 120 minutes prior to the scheduled departure time, depending on whether it's a domestic or international flight. For airport check-in, passengers should proceed to the designated counters at least 180 minutes (3 hours) before international flights and 90 minutes before domestic flights.

Question 2

What is Tianjin Airlines' carry-on baggage policy?

Accepted Answer

Passengers are generally permitted one piece of carry-on baggage. For domestic flights, the weight limit is typically 5 kg (11 lbs), while some international routes may allow up to 7 kg. The maximum dimensions for carry-on baggage must not exceed 55 x 40 x 20 cm.

Question 3

What is Tianjin Airlines' checked baggage allowance?

Accepted Answer

Checked baggage allowance varies based on your ticket class and whether you are flying domestically or internationally. For domestic flights, Economy Class usually allows 20 kg (44 lbs), and Business Class allows 30 kg (66 lbs). For international flights, the "Piece Concept" generally applies, with Economy passengers typically allowed 1 piece up to 23 kg (50 lbs), and Business Class passengers potentially 2 pieces, with weight limits ranging from 23 kg to 32 kg depending on the specific route and fare rules.

Question 4

What are the rules for excess baggage and special items?

Accepted Answer

If your luggage exceeds the standard weight or size limits, you will be subject to excess baggage fees. For special items such as sports equipment or musical instruments, it is recommended to notify Tianjin Airlines in advance, as additional fees and specific rules regarding size, weight, and packaging may apply.

Question 5

How can I change or cancel my Tianjin Airlines flight?

Accepted Answer

Flight changes and cancellations are generally permitted, but are subject to the fare rules of your specific ticket, and fees may apply. For cancellations, a refund may be processed if allowed by the fare rule, though service fees are typically non-refundable. It is advisable to manage your booking through the official website or contact customer service directly for assistance.

Question 6

What is Tianjin Airlines' refund policy?

Accepted Answer

Refunds for cancelled tickets are processed according to the fare rules associated with your booking. If a cancellation is permitted, a refund may be issued, but service fees are usually not refundable, and cancellation fees might be applied. Passengers flying from EU airports may also be entitled to compensation for late cancellations (less than 14 days notice) under EC 261 regulations.

Question 7

How can I contact Tianjin Airlines customer service if I am calling from abroad?

Accepted Answer

For general inquiries or urgent matters when calling from outside China, you can reach Tianjin Airlines' 24-hour global customer service hotline at +86 10 95350.

Question 8

Does Tianjin Airlines offer services for unaccompanied minors?

Accepted Answer

Tianjin Airlines provides services for children traveling alone. However, they advise against solo travel for children under 5 years old or sick/disabled children under 12 years old. Unaccompanied minors are required to have all necessary documents, including proof of parental or guardian consent.

Question 9

What is the Fortune Wings Club loyalty program?

Accepted Answer

The Fortune Wings Club is Tianjin Airlines' frequent flyer program. Members can earn points by flying with Tianjin Airlines and its partners, as well as through hotel stays, car rentals, and co-branded credit cards. These points can be redeemed for various rewards, including award tickets, cabin upgrades, extra baggage allowance, and items from an online mall.

Question 10

Is online check-in available for all flights?

Accepted Answer

While online check-in is generally available for most Tianjin Airlines flights, there might be specific routes or passenger types (e.g., unaccompanied minors) for which it is not applicable. It's always best to check the official website or app for your specific flight details and eligibility.

Question 11

How can I call Tianjin Airlines customer service from another country?

Accepted Answer

If you need to call Tianjin Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Tianjin Airlines Customer Service Number, Support Phone & Contact Info

About Tianjin Airlines & Customer Service

Tianjin Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)