Question 1

How can I contact ULS Airlines Cargo for general inquiries?

Accepted Answer

For general inquiries, you can contact ULS Airlines Cargo headquarters by phone at +902124960202 or via email at info@ulsairlines.com.

Question 2

What types of cargo services does ULS Airlines Cargo offer?

Accepted Answer

ULS Airlines Cargo offers all-inclusive cargo charter services, including standard and special cargo transportation, to airlines, charter brokers, and freight forwarders. They also provide CMI (Crew, Maintenance, and Insurance) services, managing aircraft operations under their AOC.

Question 3

What are the payment terms for ULS Airlines Cargo services?

Accepted Answer

ULS Airlines Cargo generally accepts only prepaid shipments. All applicable charges, including fees, duties, taxes, and advances, must be fully paid regardless of whether the cargo is lost, damaged, or fails to arrive at its destination.

Question 4

What are the 'ready for carriage' conditions for cargo?

Accepted Answer

Cargo must be in a 'ready for carriage' condition, which includes suitable packing, proper marking, correct labeling of packages, and inspection of Unit Loading Devices (ULDs) if the cargo is provided as a shipper-built unit. These conditions must comply with airline policies and IATA instructions.

Question 5

Does ULS Airlines Cargo transport special types of cargo?

Accepted Answer

Yes, ULS Airlines Cargo handles various special cargo types that may require added terms and specific carriage conditions. These can include live animals, arms, ammunition, dangerous goods, human remains, machinery, perishables, personal effects, strong-smelling goods, valuable cargo, vehicles, and wet cargo.

Question 6

What is ULS Airlines Cargo's liability for lost, damaged, or delayed cargo?

Accepted Answer

ULS Airlines Cargo's liability for damage, loss, or delay is subject to specific conditions. They are not liable if the issue is caused by the inherent defect, quality, nature, or vice of the cargo. Unless a special declaration of value for carriage has been made and a supplementary sum paid, liability is limited according to airline policies and IATA regulations.

Question 7

How do I file a complaint for lost, damaged, or delayed cargo?

Accepted Answer

Complaints for visible damage or partial loss of goods must be made within fourteen (14) days from the day of receipt. For other types of damage, complaints should also be made within fourteen (14) days from receipt. In cases of delay, a complaint must be filed within twenty-one (21) days from the day the goods were made available for delivery.

Question 8

What are the operating hours for Cargo Sales support?

Accepted Answer

Cargo Sales support is available Monday to Friday, from 8:30 AM to 6:00 PM TRT (Turkey Time).

Question 9

Where is ULS Airlines Cargo headquartered?

Accepted Answer

ULS Airlines Cargo's registered head office is located at Çobançeşme Mah. Sanayi Cad. Simetri Ofis No:58 Kat: 1 Bahçelievler / İstanbul / TURKEY.

Question 10

How can I call ULS Airlines Cargo customer service from another country?

Accepted Answer

If you need to call ULS Airlines Cargo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Sales
Operations	+90 216 538 55 55 Call now Mon-Fri 8:30am-6pm TRT
Headquarters / General Inquiries
Main Line	+90 212 496 02 02 Call now

ULS Airlines Cargo Customer Service Phone Number & Contact Information

How to Contact ULS Airlines Cargo

ULS Airlines Cargo Customer Service Phone Numbers

ULS Airlines Cargo Customer Service FAQ