Question 1

How can I contact Hi Fly Malta customer service?

Accepted Answer

For general inquiries, you can contact Hi Fly's main office at +351 211 143 500. For specific flight-related issues, especially concerning delays or cancellations, it is often recommended to first contact the airline or tour operator from whom you purchased your ticket, as Hi Fly Malta primarily operates on a wet-lease basis for other companies.

Question 2

What should I do if my Hi Fly Malta flight is delayed or cancelled?

Accepted Answer

If your flight was operated under Hi Fly Malta's own flight codes (HFM/3L*), you can contact Hi Fly directly regarding delays or cancellations. However, if your flight had a different flight code, it means it was operated under a wet-lease agreement, and the responsibility for delays or cancellations lies with the airline that sold you the ticket. In such cases, you should direct your complaint to the issuing airline.

Question 3

What is Hi Fly Malta's baggage allowance policy?

Accepted Answer

Hi Fly Malta generally allows passengers one piece of hand luggage with maximum dimensions of 55 cm x 40 cm x 25 cm and a maximum weight of 0 kg (this seems to be an error in the source, typically hand luggage has a weight limit). For checked baggage, the maximum weight is typically 23 kg, with a size limit of up to 158 cm (sum of all dimensions). However, specific baggage policies can vary depending on the operating airline that sold you the ticket, so it's best to check with them directly.

Question 4

How do I check in for a Hi Fly Malta flight?

Accepted Answer

Check-in can typically be done online via the website or mobile app, starting 24 hours before departure and closing 60 minutes prior. Alternatively, you can check in at the airport desks, which usually open three hours before departure and close 60 minutes before departure. Always confirm check-in procedures with the airline that issued your ticket.

Question 5

What is Hi Fly Malta's refund policy?

Accepted Answer

If your flight was operated by Hi Fly Malta (HFM/3L*) and was cancelled or experienced a schedule change of more than five hours, you may be entitled to a full refund. For voluntary cancellations, refunds are issued according to the fare conditions of your booking. Refunds are processed to the original form of payment. If your ticket was issued by a travel agent or a third party, you should contact them directly for refund requests.

Question 6

Does Hi Fly Malta operate scheduled passenger flights?

Accepted Answer

No, Hi Fly Malta does not operate scheduled passenger flights or sell tickets directly to the public. The airline specializes in charter and wet-lease operations, providing aircraft and crew to other airlines and operators.

Question 7

What types of aircraft does Hi Fly Malta operate?

Accepted Answer

Hi Fly Malta operates an all-Airbus fleet, which includes various models such as the Airbus A320, A330, and A340.

Question 8

What are Hi Fly Malta's sustainability initiatives?

Accepted Answer

Hi Fly Malta is committed to sustainability, being the first airline to eliminate single-use plastics on its own flights since January 1, 2020. The company also aims to achieve carbon neutrality by 2030 through various carbon offset and waste management programs.

Question 9

Can I book tickets directly through the Hi Fly Malta website?

Accepted Answer

No, as Hi Fly Malta operates on a charter and wet-lease basis, they do not sell tickets directly to individual passengers through their website. You would book tickets through the airline or tour operator that has leased Hi Fly Malta's aircraft for your specific flight.

Question 10

How can I call Hi Fly (Malta) customer service from another country?

Accepted Answer

If you need to call Hi Fly (Malta) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Inquiries & Passenger Rights
Main Contact	+351 21 114 3500 Call now
Hi Fly Malta Office
Office	+356 2180 2334 Call now

Hi Fly (Malta) Customer Service Number, Support Phone & Contact Info

About Hi Fly (Malta) & Customer Service

Hi Fly (Malta)'s Customer Service Phone Numbers

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