Question 1

How can I contact Aeropuerto El Dorado for general inquiries?

Accepted Answer

You can contact the information desk by phone at +57 (601) 266 2000. A 24/7 virtual assistant named "Dora" is also available via WhatsApp for topics like lost items and services. Additionally, you can use the online chat and feedback form on the official website.

Question 2

What should I do if I lose an item at the airport?

Accepted Answer

For lost checked baggage, contact your airline's representative at the airport. For items lost within the terminal, contact the Lost and Found Office (Oficina de Objetos Olvidados) by phone at +57 (601) 439-7070, ext. 5112. The virtual assistant "Dora" can also assist with lost items.

Question 3

Are there luggage storage facilities available at the airport?

Accepted Answer

Yes, luggage storage facilities are available on the first floor of Terminal 1, near Entrance 1, and operate 24/7.

Question 4

What are the baggage restrictions for flights from El Dorado?

Accepted Answer

Baggage regulations vary for domestic and international flights. Liquids, aerosols, and gels (LAGs) in containers larger than 100 ml, 100 gr, or 3.4 oz are generally not permitted in hand luggage. For flights to the United States, powders and granulated substances exceeding 12 ounces (340 gr) are restricted. For specific details, it is recommended to contact your airline.

Question 5

What is the policy for flight cancellations and refunds?

Accepted Answer

Policies for flight cancellations and refunds depend on the operating airline, fare type, itinerary, and where the ticket was purchased. Passengers should contact their specific airline directly for detailed information regarding their booking.

Question 6

How early should I arrive at the airport for my flight?

Accepted Answer

It is recommended to arrive at least 3 hours before departure for international flights and 2 hours for domestic flights. Always confirm specific check-in times with your airline.

Question 7

How many terminals does El Dorado Airport have and how do I transfer between them?

Accepted Answer

El Dorado Airport has two terminals: Terminal 1, which handles most international and domestic flights, and Terminal 2 (Puente Aéreo), used for certain regional routes. A free shuttle bus service operates between the terminals.

Question 8

Is there free Wi-Fi available at the airport?

Accepted Answer

Yes, free Wi-Fi is available in both Terminal 1 and Terminal 2. Look for the network name "Eldorado Free WiFi"; registration may require an email address or phone number.

Question 9

How can passengers with special needs request assistance?

Accepted Answer

Passengers requiring special support, such as wheelchairs, assistance with boarding, or assigned seating, should coordinate their needs with their airline prior to their trip. The airport provides adapted facilities and a specialized team to assist.

Question 10

Can foreign tourists claim VAT reimbursement at the airport?

Accepted Answer

Yes, foreign tourists may be eligible to claim VAT reimbursement on certain purchases. The claim must be made at the DIAN office before check-in, and the purchased items must be available for inspection. A minimum VAT tax of 180,000 COP is required, and receipts should correspond to the person making the claim.

Question 11

How can I call Aeropuerto El Dorado customer service from another country?

Accepted Answer

If you need to call Aeropuerto El Dorado from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
App Support	+57 311 7493709 Call now
WhatsApp	+57 322 8220300 Call now
Customer Service Number
Phone For USA	+1 601 266 2000 Call now
General Info
General Info	+57 601 2662000 Call now

Aeropuerto El Dorado Customer Service Number, Support Phone & Contact Info

About Aeropuerto El Dorado & Customer Service

Aeropuerto El Dorado's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)