Question 1

How can I contact Vueling customer service?

Accepted Answer

Vueling provides several ways to contact customer service, including phone support, an online contact form, and a virtual assistant available on their official website. For specific inquiries such as lost luggage or refund requests, dedicated phone numbers or specialized online forms may be available to streamline the process.

Question 2

What is Vueling's policy on carry-on baggage?

Accepted Answer

All Vueling passengers are permitted to bring one small personal item, such as a small backpack or handbag, free of charge, provided it fits under the seat in front (maximum dimensions typically 40x20x30 cm). A larger cabin bag (maximum 55x40x20 cm and up to 10 kg) for the overhead locker is included with specific fare types, such as Fly or Fly Grande bundles, or for Premium customers. Passengers with other fare types can add a larger cabin bag for an additional fee.

Question 3

What is Vueling's policy on checked baggage?

Accepted Answer

Checked baggage with Vueling is generally an optional service that incurs a fee. The specific allowances, fees, and weight/size limits vary depending on the route and the type of ticket purchased. Passengers can select different baggage sizes, typically ranging from 15kg to 30kg. It is usually more cost-effective to purchase checked baggage online during the booking process rather than at the airport. The maximum weight for any single piece of checked baggage is 32 kg.

Question 4

How do I report lost, delayed, or damaged baggage?

Accepted Answer

If your baggage is lost, delayed, or damaged, you must report it immediately at the airport's Lost and Found desk before leaving the baggage claim area. You will need to obtain a Property Irregularity Report (PIR) as proof. Following this, you can contact Vueling customer service for further assistance and to track the status of your baggage claim.

Question 5

What is Vueling's flight cancellation policy?

Accepted Answer

Vueling's flight cancellation policy is dependent on the fare type purchased. Generally, if more than two hours have passed since booking, cancellations are only possible for refundable tickets, such as those included in the Fly Grande bundle or with a Flex Pack. For non-refundable fares, cancellations are typically not permitted unless there are justified reasons like serious illness, pregnancy, or bereavement, which may require contacting customer service and providing supporting documentation.

Question 6

Can I get a refund if my Vueling flight is cancelled by the airline?

Accepted Answer

If Vueling cancels your flight, you are entitled to choose between a full refund of the ticket price, processed within a maximum of 7 days, or alternative transportation to your final destination under comparable conditions as soon as possible. Additionally, if the cancellation was announced less than 14 days before departure and was not due to extraordinary circumstances, you may also be entitled to compensation.

Question 7

How can I change my Vueling flight?

Accepted Answer

You can typically modify the date or time of your Vueling flight online through the 'Manage My Booking' section on their website or mobile app. Vueling often allows fee-free changes within 24 hours of the original booking, although any difference in fare may still apply. For flight changes necessitated by exceptional circumstances, it is advisable to contact Vueling's customer service team for assistance.

Question 8

How do I check in for my Vueling flight?

Accepted Answer

You can check in for your Vueling flight online via their website or mobile app. The online check-in window typically opens from 7 days up to 1 hour before the scheduled departure time, depending on your specific fare type. Alternatively, airport check-in is available at self-service kiosks or traditional check-in counters.

Question 9

Does Vueling offer food and drinks on board?

Accepted Answer

Vueling does not provide complimentary meals or beverages on its flights. However, passengers can purchase a variety of snacks, light meals, and both alcoholic and non-alcoholic drinks from the in-flight menu available on board.

Question 10

How can I manage my Vueling Club loyalty program account?

Accepted Answer

You can manage your Vueling Club loyalty program account directly through the Vueling website. This includes functionalities such as retrieving a forgotten password, joining the Vueling Club, and managing your Avios points. For any specific issues or detailed assistance with your account, you can also contact Vueling's customer service.

Question 11

How can I call Vueling Airline customer service from another country?

Accepted Answer

If you need to call Vueling Airline from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Spain	+34 931 51 81 58 Call now
United Kingdom	+44 20 3514 3971 Call now
United States	+1 202 695 8708 Call now 24/7 every day, personalized attention from Monday to Sunday from 9 am to 10 pm Spanish time
Lost Luggage
Spain	+34 931 51 81 72 Call now

Vueling Airline Customer Service Number, Support Phone & Contact Info

About Vueling Airline & Customer Service

Vueling Airline's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)