Question 1

How can I contact South African Airways customer service?

Accepted Answer

You can contact South African Airways customer service through various channels. For general inquiries, you can call their Global Customer Experience Centre at +27 11 978 1111, which operates daily from 06:00 AM to 01:00 AM SAST. For specific regional contacts, refer to the 'Contact Us' section on their official website.

Question 2

How do I request a refund for my ticket?

Accepted Answer

Refund applications for tickets purchased directly with South African Airways can be submitted online through their website. If you purchased your ticket through a travel agent, you should contact the agent directly to process the refund on your behalf. The refund process can take up to 60 working days once the application is received.

Question 3

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged, you should report the incident immediately upon arrival or within 7 days to the SAA Baggage Services desk at the airport to receive a unique reporting number. Afterward, complete a claim form and send it to baggageservices@flysaa.com or submit it at the airport desk. Damaged baggage for domestic flights must be reported within 24 hours and within 7 days for international flights.

Question 4

How can I make a reservation with South African Airways?

Accepted Answer

You can make reservations directly through the South African Airways official website, via their reservations call centers, or through a travel agent. For reservations in South Africa, you can call +27 11 978 1111.

Question 5

How do I request special assistance, such as a wheelchair?

Accepted Answer

South African Airways provides wheelchair support and other special assistance for passengers with reduced mobility. It is recommended to request this service at least 48 hours prior to your flight departure, ideally at the time of booking, by contacting your local SAA office or the reservations desk at +27 11 978 1111. For calls from the USA, you can use +1 844 523 8011.

Question 6

What is the SAA Voyager program and how can I contact them?

Accepted Answer

SAA Voyager is the frequent flyer loyalty program of South African Airways, allowing members to earn and redeem miles on flights and with partners. You can contact the Voyager Help Desk for inquiries by calling +27 11 978 1234. Their office hours are Monday to Friday, from 06:00 AM to 01:00 AM, and Saturdays, Sundays, and Public Holidays from 08:00 AM to 02:00 PM (SAST).

Question 7

Can I change or cancel my flight booking?

Accepted Answer

Yes, you can modify or cancel your reservation online through the 'Manage Booking' section of the SAA website or by contacting their customer service. Fees may apply depending on the fare type and the timing of the modification or cancellation.

Question 8

How can I check my flight status?

Accepted Answer

You can check the status of your South African Airways flight by visiting the 'Flight Status Tracker' section on their official website.

Question 9

What are the general operating hours for South African Airways customer service?

Accepted Answer

The Global Customer Experience Centre for South African Airways operates daily from 06:00 AM to 01:00 AM (SAST). Specific departments like Customer Services have weekday hours (08:00 AM - 04:30 PM SAST), while Voyager operates daily from 07:00 AM to 09:00 PM (SAST).

Question 10

How can I call South African Airways customer service from another country?

Accepted Answer

If you need to call South African Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Services
Baggage Services	+27 11 978 3733 Call now Daily, 06h00 to 19h00 (SAST)
Cargo Reservations and Customer Care
Cargo Reservations and Customer Care	+27 11 978 1119 Call now +27 11 978 3366 Call now
Customer Service
Customer Service	+230 202 6737 Call now +230 603 5903 Call now +1 416 375 3030 Call now +1 520 882 3600 Call now +1 855 359 7228 Call now +1 954 769 5000 Call now +1 954 769 5001 Call now +27 11 978 1000 Call now +27 11 978 1111 Call now +27 11 978 2298 Call now +27 11 978 5597 Call now +27 11 978 5943 Call now +27 11 978 6699 Call now +27 82 333 3880 Call now +27 83 263 7040 Call now +27 83 376 9297 Call now +254 708 000510 Call now +44 7584 601195 Call now +49 69 96375183 Call now +49 69 96375683 Call now
Customer Service Brazil
Customer Service	+55 11 5196 7009 Call now Monday to Friday, 9:00 AM to 6:00 PM (except holidays)
WhatsApp (text only)	+55 11 94558 3180 Call now Monday to Friday, 9:00 AM to 6:00 PM (except holidays)
Customer Service South Africa
Customer Service	+27 11 978 2888 Call now
General Enquiries Australia
General Enquiries	+61 2 9286 8960 Call now Mon - Fri 09:00 - 17:00 Eastern Standard Time
Reservations Canada/US
Reservations	+1 800 695 1188 Call now
Reservations Europe
Reservations	+49 69 95799988 Call now
Reservations UK
Reservations	+44 20 7644 6110 Call now
Toll-Free Number
Toll-Free Number	+1 800 722 9675 Call now
Voyager Loyalty Program
Voyager Enquiries	+27 11 978 1234 Call now Daily, 07h00 to 21h00 (SAST)
Wheelchair Service South Africa
Wheelchair Service	+27 11 978 2764 Call now
Wheelchair Service USA
Wheelchair Service	+1 844 523 8011 Call now

South African Airways Customer Service Number, Support Phone & Contact Info

About South African Airways & Customer Service

South African Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)