Question 1

How can I contact Fastjet customer service?

Accepted Answer

Fastjet offers customer service through various channels. For support in South Africa, you can call +27104480888 or +27104480875. For Zimbabwe, contact +2638677006060 or +2638677006061. Additionally, for flight booking inquiries in South Africa, you can use the helplines 0861 878 278 or 021 468 4300. You can also manage bookings and find information on their official website or mobile app.

Question 2

What is Fastjet's baggage policy?

Accepted Answer

Fastjet's baggage policy varies by ticket type. Generally, passengers are allowed one piece of carry-on baggage up to 7 kg, plus a personal item. Checked baggage allowances typically range from 20 kg to 30 kg, depending on the fare. ValueFlyer fares usually include one piece of checked baggage up to 23 kg, while FlexiFlyer fares include two pieces, each up to 23 kg. Additional baggage can be purchased online at a lower rate than at the airport. No single item of checked baggage should exceed 32 kg.

Question 3

How can I check in for my Fastjet flight?

Accepted Answer

Fastjet offers online check-in, which is available from 24 to 48 hours before departure and closes 2 to 3 hours prior to the scheduled flight time. Passengers can check in online via the Fastjet website or mobile app. For airport check-in, desks typically open 2 to 3 hours before departure and close 40 to 60 minutes before takeoff, depending on whether it's a domestic or international flight. While electronic boarding passes are accepted in Johannesburg, passengers departing from Harare, Bulawayo, and Victoria Falls usually need a printed boarding pass obtained at the check-in desk.

Question 4

Can I change or cancel my Fastjet flight booking?

Accepted Answer

Yes, changes to your Fastjet booking can be made online or by contacting customer service. Change fees and fare differences may apply, depending on the fare type and the timing of the change. ValuePlus fares often allow unlimited flight changes with no change fee, though fare differences may still apply. Refund eligibility for cancellations depends on the fare type and how soon the cancellation is made, with some low-cost fares offering little to no refund.

Question 5

What happens if my Fastjet flight is delayed or cancelled?

Accepted Answer

Fastjet aims to notify passengers promptly in case of delays or cancellations. Compensation or rebooking options are offered based on the airline's policies and the specific circumstances of the disruption.

Question 6

Does Fastjet provide services for passengers with special needs or requiring assistance?

Accepted Answer

Yes, Fastjet offers assistance for passengers with disabilities or special needs. It is important to notify the airline of any special requirements at least 48 hours before departure to ensure appropriate arrangements can be made. Special assistance can be requested during the ticket booking process.

Question 7

What should I do if my luggage is lost or damaged?

Accepted Answer

If your luggage is lost or damaged, you should report it immediately at the airline's baggage claim or lost luggage desk before leaving the airport. You will need to fill out a Property Irregularity Report (PIR) and obtain a reference number to track your bag. Provide a detailed description of your bag and its contents. Most lost luggage is located within 24-48 hours.

Question 8

Does Fastjet have a frequent flyer program?

Accepted Answer

Fastjet offers a Frequent Flyer Program for regular passengers. Those who fly 20 or more flights within a six-month period may be entitled to two free flights on any domestic or international services.

Question 9

How can I book special services like unaccompanied minor assistance?

Accepted Answer

Fastjet offers a "Junior Explorer" Unaccompanied Minor service for children aged five to under twelve years old traveling alone. This service is mandatory for this age group and must be pre-booked at least three days before the planned travel time exclusively via the Fastjet Call Centre or Fastjet travel shops. A fee applies for this service. Young passengers aged twelve to sixteen can travel as adults or, upon request, as unaccompanied minors.

Question 10

What are the different fare types offered by Fastjet?

Accepted Answer

Fastjet typically offers different fare types, such as ValueFlyer, FlexiFlyer, and ValuePlus, each with varying benefits. ValueFlyer generally includes one piece of checked baggage. FlexiFlyer often includes two pieces of checked baggage. ValuePlus fares offer more flexibility, including unlimited flight changes with no change fee, a generous baggage allowance, airport lounge access, dedicated check-in, and priority boarding.

Question 11

How can I call fastjet customer service from another country?

Accepted Answer

If you need to call fastjet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Customer Service
Travel Trade Support South Africa	+27 10 448 0877 Call now
Travel Trade Support UK	+44 20 3807 9777 Call now
Travel Trade Support Zimbabwe	+263 8677 006062 Call now
Customer Service
Customer Service	+27 10 448 0875 Call now
Direct line	+27 10 448 0888 Call now
Zimbabwe	+263 8677 006060 Call now +263 8677 006061 Call now
Flight Booking Helpline South Africa
Flight Booking	0214684300 Call now 0861878278 Call now

fastjet Customer Service Number, Support Phone & Contact Info

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