Question 1

How can I contact Syrianair customer service?

Accepted Answer

You can contact Syrianair for general inquiries by calling +963112229000. For reservations and inquiries, you can use the WhatsApp/Direct Call numbers +963987077731, +963987077732, +963987077733, +963987077734. Additionally, the Damascus office can be reached at +963112450098. For passenger care, you can email customercare@syriaair.com, and for technical support, feedback@syriaair.com.

Question 2

How can I book a flight with Syrianair?

Accepted Answer

Flights with Syrianair can be conveniently booked through their official website, mobile application, or via authorized travel agents.

Question 3

What is Syrianair's baggage allowance?

Accepted Answer

Syrianair's baggage allowance varies by ticket type and destination. Generally, economy class passengers are allowed one piece of carry-on baggage up to 8 kg, while business class passengers can carry one piece up to 10 kg, with maximum dimensions of 50/40/25 cm. For checked baggage, economy class typically allows 30 kg, business class 40 kg, and infants (0-2 years) 10 kg. Excess baggage will incur additional charges payable at the airport.

Question 4

How do I check in for my Syrianair flight?

Accepted Answer

Syrianair currently does not offer online check-in. Passengers are required to check in at the airport counters. For narrow-body aircraft, check-in opens 3 hours before scheduled departure and closes 45 minutes prior. For wide-body aircraft, check-in opens 4 hours before departure and closes 60 minutes prior. It is recommended to arrive early, especially during peak travel times.

Question 5

What is Syrianair's policy on flight changes and cancellations?

Accepted Answer

Changes to flight bookings, such as date or time adjustments, are possible but depend on the fare class and ticket conditions, and may be subject to fees. For cancellations and refunds, passengers are advised to contact Syrianair sales offices or authorized IATA travel agents for assistance.

Question 6

How can I request a refund for my Syrianair ticket?

Accepted Answer

Refunds for Syrianair e-tickets can be processed through RB sales offices or authorized IATA travel agent offices. The airline has stated that a dedicated link will be provided on their official website for passengers who wish to request a ticket refund.

Question 7

Does Syrianair offer a frequent flyer program?

Accepted Answer

Yes, Syrianair offers a frequent flyer program called 'SyrianAir Loyalty'. This program rewards loyal customers with various benefits, which may include priority boarding, extra baggage allowance, and access to exclusive lounges. You can sign up for the program on their website.

Question 8

Are special meals available on Syrianair flights?

Accepted Answer

Yes, Syrianair provides special meals to accommodate passengers with dietary preferences or requirements. Passengers should request their special meal at the time of booking their flight.

Question 9

Does Syrianair provide special assistance for passengers with disabilities or special needs?

Accepted Answer

Yes, Syrianair offers special assistance services for passengers with disabilities or special needs to ensure a comfortable travel experience. It is advisable to inform the airline of any specific requirements when booking your flight.

Question 10

How can I call Syrianair customer service from another country?

Accepted Answer

If you need to call Syrianair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Damascus Office
Damascus Office	+963 11 245 0098 Call now 24/7
General Inquiries
Main Office	+963 11 222 9000 Call now Sun-Thu 8:30am-4pm EET
Reservations & Inquiries (WhatsApp/Direct Call)
WhatsApp/Direct Call 1	+963 987 077 731 Call now 24/7
WhatsApp/Direct Call 2	+963 987 077 732 Call now 24/7
WhatsApp/Direct Call 3	+963 987 077 733 Call now 24/7
WhatsApp/Direct Call 4	+963 987 077 734 Call now 24/7

Syrianair Customer Service Phone Number & Contact Information

How to Contact Syrianair

Syrianair Customer Service Phone Numbers

Syrianair Customer Service FAQ