Question 1

How can I contact Eurowings customer service?

Accepted Answer

Eurowings customer service can be reached by telephone, via their online contact form, or through their social media channels. The call center is generally available daily from 06:00 h to 24:00 h (CET).

Question 2

What should I do if my flight is delayed or cancelled?

Accepted Answer

In case of a flight delay or cancellation, you should check the latest updates on your flight status via the Eurowings website or app. Depending on the circumstances, you may be offered options such as rebooking on an alternative flight, a flight voucher, or a refund. Information on passenger rights is also available on their website.

Question 3

How can I claim a refund for a cancelled flight?

Accepted Answer

If your flight has been cancelled by Eurowings, you can typically claim a refund through the Eurowings app or on their website. Options usually include rebooking, requesting a flight voucher (valid for three years), or claiming a monetary refund for the flight price paid.

Question 4

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost or damaged upon arrival, you should report it immediately at the local Eurowings baggage tracing desk at the airport or online using the Baggage Self Service. You will receive a Property Irregularity Report (PIR) number, which is essential for tracking or compensation claims. For damaged baggage, further claims should be submitted in writing, often through their service provider Dolfi1920 GmbH, within 7 days of receipt.

Question 5

How do I request special assistance for my flight (e.g., wheelchair service)?

Accepted Answer

Passengers requiring special assistance, such as wheelchair service or support for visual, hearing, or cognitive impairments, should inform Eurowings at the time of booking or at least 72 hours before departure. This can be done by submitting a completed registration form to Customer Service or by calling the dedicated assistance lines.

Question 6

Can I change my flight booking or passenger details?

Accepted Answer

Many changes to flight bookings, such as dates or routes, can be managed online through the "Manage booking" section on the Eurowings website or app. Minor corrections to passenger names might be possible, but significant name changes often require a new booking. It is crucial that booking details match your legal identification.

Question 7

How can I update my passport information for an existing reservation?

Accepted Answer

You can typically update your passport numbers and other Advance Passenger Information (APIS) for an existing reservation by logging into your booking on the Eurowings website, usually within the "myEurowings" or "Manage reservation" section. This information can often be added immediately after booking or updated later.

Question 8

What are the general working hours for the Eurowings Call Center?

Accepted Answer

The Eurowings Call Center is generally available every day from 06:00 h to 24:00 h (CET).

Question 9

How can I check the real-time status of my Eurowings flight?

Accepted Answer

You can check the real-time status of any Eurowings flight directly on their official website or through the Eurowings mobile app by entering the flight number or route details.

Question 10

How can I call Eurowings customer service from another country?

Accepted Answer

If you need to call Eurowings from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+49 180 6 320320 Call now
Passengers With Reduced Mobility	+49 800 32032000 Call now
Direct line	+49 221 59988266 Call now
General Info
General Info	+49 221 59988222 Call now

Eurowings Customer Service Number, Support Phone & Contact Info

About Eurowings & Customer Service

Eurowings's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)