Question 1

How can I check flight times, availability, and make reservations?

Accepted Answer

Flight times can be checked on the official website's 'Domestic Flights' and 'International Flights' sections. For flight availability, fares, and to make or change reservations, passengers should directly contact their intended airline, as the airport's general information services cannot assist with these specific inquiries.

Question 2

What should I do if I lose an item at Haneda Airport?

Accepted Answer

If you lose an item at Haneda Airport, the contact point depends on where the item was lost. For general lost property inquiries, you can contact the Airport Service Center at +81357578111 (operating hours 6:00-20:00 for lost property handling). You can also use the 'find chat' service on the official website.

Question 3

What are the rules for carrying liquids in carry-on baggage?

Accepted Answer

Liquids in containers larger than 100ml or 100g are generally prohibited in carry-on baggage. Liquids in containers up to 100ml or 100g can be brought on board if they fit into a transparent, resealable plastic bag with a capacity not exceeding 1 liter. Only one such bag is allowed per person, and all items must fit completely inside the bag. Exceptions may apply for dangerous goods, so it's best to confirm with your airline.

Question 4

Which terminal should I use for my flight?

Accepted Answer

Haneda Airport has three terminals. Terminal 1 primarily handles domestic flights for Japan Airlines (JAL), Skymark Airlines, StarFlyer, and Japan Transocean Air. Terminal 2 serves domestic flights for ANA, AIRDO, and Solaseed Air, as well as some international flights for ANA. Terminal 3 is dedicated to international flights for various airlines. It is recommended to check with your specific airline for terminal information.

Question 5

How can I request special assistance or wheelchair services at the airport?

Accepted Answer

Haneda Airport provides special assistance for customers with physical impairments and senior customers. You can reserve assistance online through the 'Special Assistance Reservation' link on the official website or by calling +81357578111. It is advisable to request wheelchair service during flight booking or at least 48 hours before departure to ensure seamless coordination.

Question 6

Where can I find information about immigration, customs, and visa requirements?

Accepted Answer

For inquiries regarding immigration, contact the Tokyo Immigration Bureau's Haneda Branch at +81357083202 (weekdays 9:00-17:45). For duty-free allowances and customs, contact the Tokyo Customs Haneda Airport Branch at +81335290700 (weekdays 9:00-17:00). Visa inquiries should be directed to the embassy of the relevant country.

Question 7

How can I get to and from Haneda Airport?

Accepted Answer

Haneda Airport is well-connected to central Tokyo by various transportation options including train (Keikyu Airport Line), monorail (Tokyo Monorail), limousine buses, and taxis. Public transport services generally do not run 24 hours, with early morning services starting around 4:30-5:30 AM and late-night services ending just after midnight.

Question 8

Is there parking available at Haneda Airport and how can I inquire about it?

Accepted Answer

Haneda Airport offers multiple multi-storey car parks (P1, P2, P3, P4, P5) for both short-term and long-term parking. For inquiries regarding parking, you can contact the parking garages directly. For P1, P2, and P5, you can call +81357578191. For P4, the number is +81364288194. Online reservation services are also available for some parking lots.

Question 9

Are there medical facilities at Haneda Airport?

Accepted Answer

Yes, Haneda Airport has medical clinics available. For instance, the Toho University Haneda Airport Clinic provides medical services for travelers and airport staff. You can contact them at +81357571122. The Toho University Haneda Airport Terminal 3 Clinic operates from 09:00 am – 11:30 am and 13:00 pm – 10:30 pm every day.

Question 10

Is Wi-Fi available at Haneda Airport?

Accepted Answer

Yes, Haneda Airport provides free Wi-Fi throughout its terminals, offering convenient internet access for passengers.

Question 11

How can I call Haneda Airport customer service from another country?

Accepted Answer

If you need to call Haneda Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Lost and Found	+81 3 5757 8111 Call now +81 50 5533 6931 Call now
Government Services
Animal Quarantine (Haneda Airport Branch)	+81 3 5757 9752 Call now 24 hours
Customs (Tokyo Customs Haneda Airport Branch)	+81 3 3529 0700 Call now Weekdays 9:00-17:00
Immigration (Tokyo Immigration Bureau Haneda Branch)	+81 3 5708 3202 Call now Weekdays 9:00-17:45
Plant Quarantine (Haneda Airport Branch Passenger Contact)	+81 3 5757 9790 Call now 8:30 AM - 5:00 PM
Legal
Privacy Inquiries	+81 3 5757 8040 Call now
Media
Advertising Inquiries	+81 3 5757 8283 Call now
Medical Services
Toho University Haneda Airport Clinic	+81 3 5757 1122 Call now 09:00 am – 11:30 am, 13:00 pm – 10:30 pm every day
Parking
Parking Garage P1, P2, P5 Inquiries	+81 3 5757 8191 Call now 24 hours a day, year round
Parking Garage P2 Inquiries	+81 3 5757 9498 Call now 24 hours a day, year round
Parking Garage P3 Inquiries	+81 3 5757 9496 Call now 24 hours a day, year round
Parking Garage P4 Inquiries	+81 3 6428 8194 Call now 24 hours a day, year round

Haneda Airport Customer Service Number, Support Phone & Contact Info

About Haneda Airport & Customer Service

Haneda Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)