Question 1

How can I contact Lyon Aeroport customer service?

Accepted Answer

Lyon Aeroport's customer service can be reached by phone at +33 826 800 826. For general inquiries, suggestions, or complaints, visitors can also use the chatbot on the official website or send an email.

Question 2

What should I do if I lose an item at Lyon Airport?

Accepted Answer

If you lost an item on board an aircraft or in the baggage room, you should contact your airline's baggage service directly. For items lost within the airport terminals, you can report the loss online through the airport's partner, France Objets Trouvés, or visit the Lost Property Office located at Level 1 - Le Square.

Question 3

How do I request assistance for passengers with reduced mobility (PRM)?

Accepted Answer

Passengers requiring assistance due to reduced mobility should inform their airline when booking their flight or at least 48 hours before departure. The airport also provides self-service wheelchairs at the PRM reception point in the public area of Terminal 1.

Question 4

What are the transportation options from Lyon-Saint Exupéry Airport to Lyon city center?

Accepted Answer

The Rhônexpress tram offers the fastest direct connection to Lyon Part-Dieu station, taking less than 30 minutes. Additionally, regular bus shuttles serve various regional cities, and taxis are readily available at the airport.

Question 5

Where can I check the status of my flight (arrivals and departures)?

Accepted Answer

You can find real-time flight information, including arrivals and departures, on the official Lyon Aeroport website (lyonaeroports.com) or through their dedicated mobile application.

Question 6

What should I do if my checked baggage is delayed or damaged?

Accepted Answer

Baggage handling is the responsibility of your airline or its designated ground handling agent. If your checked baggage is delayed or damaged, you must contact your airline directly or visit their baggage service desk at the airport. Lyon Aeroport's customer service cannot intervene in these specific claims.

Question 7

Is Wi-Fi available at Lyon Airport, and is it free?

Accepted Answer

Yes, free Wi-Fi is available throughout all public areas of Lyon-Saint Exupéry Airport. You can connect to the "Lyon Airport" network.

Question 8

Can I store my luggage at Lyon Airport?

Accepted Answer

Yes, luggage storage services are available at Lyon-Saint Exupéry Airport. Safe Bag, located in Terminal 1 near the departures area, offers luggage wrapping, storage, and tracking services.

Question 9

What identity documents are required for travel from Lyon Airport?

Accepted Answer

For domestic travel within France, a French national identity card, passport, or driver's license is generally accepted. For travel within the European Union and Schengen Area, an identity card or passport is required. For all other international destinations, a passport is mandatory, and additional documents like visas may be needed depending on the country. Minors traveling without parents must carry a signed travel authorization form.

Question 10

How can I call Lyon Aeroport customer service from another country?

Accepted Answer

If you need to call Lyon Aeroport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airport Security
Direct line	+33 4 72 22 73 73 Call now
Customer Service
Customer Service	+33 825 10 69 69 Call now
Direct line	+33 826 80 08 26 Call now
Customs
Direct line	+33 4 72 22 78 44 Call now
General Information / Lost Property Office
Direct line	+33 4 26 00 70 07 Call now
Medical Centre
Direct line	+33 4 72 22 73 69 Call now

Lyon Aeroport Customer Service Number, Support Phone & Contact Info

About Lyon Aeroport & Customer Service

Lyon Aeroport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)