Question 1

How can I contact London Stansted Airport customer service?

Accepted Answer

For general airport inquiries, you can contact London Stansted Airport customer service. The main customer service numbers are +448443351803 and +448081697031. You can also find an information desk in the international arrivals area, which is open 24 hours a day for general airport and flight information.

Question 2

What should I do if I lose an item at London Stansted Airport?

Accepted Answer

If you lose an item in the terminal, security area, or car park, you should contact the airport's Lost Property office. For items left onboard the plane or in the baggage reclaim area, you should contact your airline directly. If you left something in the terminal, the Excess Baggage Company handles lost property. You can also call the Lost Property number at +441279663293.

Question 3

How do I pre-book special assistance at London Stansted Airport?

Accepted Answer

Passengers requiring special assistance should pre-book this service through their airline or travel agent at least 48 hours before their flight. The airline will then inform the airport's Assisted Travel Team. For specific questions or concerns about the Assisted Travel service at London Stansted, you can email emailusforconfidence@ABM.com. The airport also has an Assisted Travel help desk near check-in zone A, staffed 24 hours a day.

Question 4

What are the recommended check-in times for flights from London Stansted Airport?

Accepted Answer

Check-in times can vary depending on your airline and destination. For international flights, it is generally recommended to arrive at least 3 hours before departure, especially during busy periods. For domestic flights, arriving 2 hours before departure should be sufficient. Always check your individual ticket or itinerary, or contact your airline directly for the most accurate information.

Question 5

Can I get a refund for my flight ticket if my plans change or my flight is cancelled?

Accepted Answer

Refund policies for flight tickets are typically determined by the airline you booked with. If your flight is cancelled or significantly delayed, you may be entitled to compensation or a refund under regulations like EU Regulation 261/2004. For train tickets to the airport, refunds for Anytime, Off-Peak, Group, and Duo fares are generally available until 23:59 the day before travel, or if your train service is delayed or cancelled. Contact your airline or ticket retailer directly for specific refund inquiries.

Question 6

What are the rules for hand luggage at London Stansted Airport?

Accepted Answer

Security rules for hand luggage are available on the airport's website. However, specific allowances and restrictions for hand luggage can vary by airline. It is always best to contact your airline directly for detailed information regarding their hand luggage policies before you fly.

Question 7

How can I find information about flight arrivals and departures at London Stansted Airport?

Accepted Answer

You can find the latest flight arrival and departure times on the London Stansted Airport official website. Information screens are also available in the check-in area, departure lounge, and arrivals hall within the terminal. For major updates, you can also check the airport's social media channels.

Question 8

What transportation options are available from London Stansted Airport to Central London?

Accepted Answer

London Stansted Airport offers several transportation options to Central London. The Stansted Express train provides the fastest service, taking approximately 45-50 minutes to London Liverpool Street, with trains departing every 15-30 minutes. Extensive coach and bus services, such as National Express, also operate from the airport's bus and coach station. Taxis and car rental services are also available.

Question 9

Can I use an Oyster card for travel to and from London Stansted Airport?

Accepted Answer

London Stansted Airport is located outside of the Transport for London (TfL) zones, meaning Oyster cards are not valid for direct travel between the airport and Central London. You will need to purchase a separate ticket for the Stansted Express train or coach services. However, you can use an Oyster card or contactless payment for onward journeys from Tottenham Hale or London Liverpool Street stations into the TfL network.

Question 10

How can I call London Stansted Airport customer service from another country?

Accepted Answer

If you need to call London Stansted Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Airside Security	+44 1279 663540 Call now
Customer Service	+44 808 169 7031 Call now
ID Centre	+44 1279 662500 Call now
Direct line	+44 844 335 1803 Call now
Terminals Security	+44 1279 662497 Call now
WDFG Support Team	+44 1784 475509 Call now
Lost Property
Lost Property	+44 1279 663293 Call now
Media
Media	+44 1279 680534 Call now
Sales/ Reservations
After Sales Team	+44 808 168 6222 Call now
Book Car Parking, Lounges or FastTrack	+44 808 168 6111 Call now
Car Rental	+44 161 602 5400 Call now

London Stansted Airport Customer Service Number, Support Phone & Contact Info

About London Stansted Airport & Customer Service

London Stansted Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)