Question 1

How can I contact Kenya Airways customer service?

Accepted Answer

You can reach Kenya Airways customer service through their global telephone lines at +254734104747 or +254711024747. For WhatsApp inquiries, you can use +254705474747. These channels are available 24 hours a day.

Question 2

What is Kenya Airways' 24-hour refund policy?

Accepted Answer

For flights to or from the United States booked directly through the Kenya Airways website, you can cancel your reservation within 24 hours of booking for a full refund, provided your flight is scheduled to depart seven or more days from the booking date. To process this, fill out the online refund form and mention the 24-hour full refund policy, or contact their Customer Care Centre.

Question 3

How do I request special assistance, such as wheelchair services?

Accepted Answer

To request special assistance, including wheelchair services, it is recommended to contact Kenya Airways' 24-hour contact center at +254734104747, +254711024747, or via WhatsApp at +254705474747 at least 48 hours before your departure. This ensures that necessary arrangements can be made for a smooth travel experience.

Question 4

How do I track delayed, lost, or damaged baggage?

Accepted Answer

If your baggage is delayed, lost, or damaged upon arrival, you should report it immediately at the Kenya Airways desk at the airport to create a file and receive a reference number. You can then track your lost baggage online using this reference number or contact Baggage Services directly at +254711024749.

Question 5

How can I request a refund for my ticket?

Accepted Answer

If you booked directly with Kenya Airways, you can request a refund by filling out the online refund form on their website. If your ticket was purchased through a travel agent, you should contact the travel agent directly to process your refund, as they will submit the application to Kenya Airways on your behalf.

Question 6

What is the Asante Rewards program?

Accepted Answer

Asante Rewards is Kenya Airways' loyalty program designed to appreciate customer loyalty. Members can earn redeemable points from flights operated by Kenya Airways and its partners, which can then be used for benefits such as reward ticket flights, seat upgrades, extra baggage allowance, priority services, and seat selections.

Question 7

How can I enroll in the Asante Rewards program?

Accepted Answer

To become an Asante Rewards member, you can visit the Asante Rewards section on the Kenya Airways official website (asante.kenya-airways.com) or contact the Asante Customer Care center at +254711024747. The program is open to all customers aged 2 years and above who fly with Kenya Airways and SkyTeam partners.

Question 8

How do I earn points with Asante Rewards?

Accepted Answer

Asante Rewards members earn both status and reward points on all qualifying fares and products on Kenya Airways-operated flights and with SkyTeam partners. The number of points earned depends on factors such as your destination, fare type, and class of travel. Points are typically reflected in your account within 48 hours after a flight.

Question 9

What should I do if my Kenya Airways flight is delayed or cancelled?

Accepted Answer

In case of a flight delay or cancellation, it is advisable to check the flight status on the Kenya Airways website or mobile app for the most current information. You can also refer to travel alerts or contact their customer service for assistance and rebooking options.

Question 10

How can I manage my Kenya Airways booking online?

Accepted Answer

You can manage your booking online through the 'Manage My Booking' section on the Kenya Airways website. This feature allows you to perform actions such as checking in, viewing flight status, upgrading flights, changing bookings, and selecting seats.

Question 11

How can I call Kenya Airways customer service from another country?

Accepted Answer

If you need to call Kenya Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Services
Baggage Services (Kenya)	+254 711 024749 Call now 24/7
Baggage Services (USA)	+1 718 360 8927 Call now
Customer Service
Customer Service	+254 711 024747 Call now +254 734 104747 Call now
Global WhatsApp	+254 705 474747 Call now
Direct line	+254 20 3274747 Call now
Legal
Legal	+254 711 022000 Call now
Sales Office
Sales Office (USA Toll-Free)	+1 866 536 9224 Call now

Kenya Airways Customer Service Number, Support Phone & Contact Info

About Kenya Airways & Customer Service

Kenya Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)