Question 1

How can I make flight reservations with Eznis Airways?

Accepted Answer

You can make flight reservations by contacting Eznis Airways' ticket sales center, visiting their official website at book.eznis.com, or calling their customer service number.

Question 2

What is the policy for changing or canceling a flight?

Accepted Answer

Flight changes or cancellations can be made at a ticket sales office or via the Eznis Airways website. Applicable cancellation and change fees may apply, depending on seat availability and the terms and conditions of your ticket.

Question 3

How long is an Eznis Airways ticket valid?

Accepted Answer

Generally, an Eznis Airways ticket is valid for one year from the date it was issued. For specific details, it is recommended to contact customer service.

Question 4

What payment methods are accepted for flight bookings?

Accepted Answer

Eznis Airways accepts payments via credit or debit card, bank transfer, or cash. If paying by bank transfer, you can request an invoice from their customer service center via facsimile or email.

Question 5

What is the carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed two pieces of carry-on baggage with a total weight not exceeding 8 kg. The combined dimensions (length + width + height) must not exceed 115 cm, with individual maximums of 55 cm in length, 40 cm in width, and 20 cm in height, including handles and wheels.

Question 6

What is the checked baggage allowance?

Accepted Answer

Checked baggage allowance varies based on the fare type purchased. For example, EZ FLEX passengers are entitled to one piece of 25kg, while EZ NIS passengers get one piece of 20kg. EZ PAY passengers can purchase checked baggage for a fee. All checked baggage must fit within 158cm (62") in the sum of three dimensions.

Question 7

Does Eznis Airways offer online check-in?

Accepted Answer

Eznis Airways offers online check-in for its flights, which typically opens 24 hours before departure. Passengers can check-in online and obtain their boarding pass from the check-in counter at the airport.

Question 8

What happens if Eznis Airways cancels my flight?

Accepted Answer

If Eznis Airways cancels your flight, you are generally entitled to a full refund of the ticket price, including taxes and fees. You may also be offered a free rebooking or travel credit.

Question 9

What should I do if I miss my flight?

Accepted Answer

If you miss your flight without prior notification, any further or return bookings may be cancelled. You may be liable for late flight charges, but depending on your booking class rules, you might be entitled to a refund by paying a 'NOSHO' fee.

Question 10

How can I request special assistance, such as for a wheelchair?

Accepted Answer

If you or a member of your party requires wheelchair assistance or other special assistance, it is recommended to contact Eznis Airways directly at least 48 hours prior to your flight's departure time to make arrangements.

Question 11

How can I call Eznis Airways customer service from another country?

Accepted Answer

If you need to call Eznis Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Hong Kong Office
Office	+852 3705 6327 Call now
Ulaanbaatar Office
Office	+976 11 33 3311 Call now

Eznis Airways Customer Service Number, Support Phone & Contact Info

About Eznis Airways & Customer Service

Eznis Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)