Question 1

How can I book a flight with Myanmar National Airlines?

Accepted Answer

You can book flights directly through the official Myanmar National Airlines website (www.flymna.com), at MNA ticketing counters, or through authorized travel agents.

Question 2

What is the baggage allowance for Myanmar National Airlines flights?

Accepted Answer

Baggage allowances vary by class and route. For domestic flights, Economy Class typically allows 20kg, Premium Economy 25kg, and Business Class 30kg. For international flights, Economy Standard allows 30kg, Premium Economy 35kg, and Business Class 40kg. Carry-on baggage is generally one piece up to 7kg (Economy) or two pieces up to 10kg total (Business), with dimensions not exceeding 58x34x23 cm.

Question 3

How can I change or cancel my flight booking?

Accepted Answer

Flight changes are generally permitted with fees and any fare difference, and must be made at least 24 hours before departure. Cancellation policies vary by fare type; some tickets, especially international routes, may be non-refundable. It is recommended to contact customer service or manage your booking online for specific details.

Question 4

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed, contact the Customer Service staff at your destination airport to provide details and ensure its arrival. If baggage is missing after tracing efforts, you will need to process a claim. It is highly recommended to have personal travel insurance for lost or damaged baggage.

Question 5

How and when can I check in for my flight?

Accepted Answer

For domestic flights, check-in opens 2 hours and closes 30 minutes before departure. For flights departing Yangon, Singapore, and Bangkok, check-in opens 3 hours and closes 45 minutes before departure. Online check-in is available for domestic flights from Yangon, Mandalay, and Nay Pyi Taw International Airports, but not for international routes.

Question 6

Does Myanmar National Airlines offer a frequent flyer program?

Accepted Answer

Yes, Myanmar National Airlines has a frequent flyer program called MNA Club. Members can earn miles on both international and selected domestic flights, which can be redeemed for benefits like free tickets, extra baggage allowance, and upgrades. The program has Silver, Gold, and Diamond tier levels.

Question 7

How can I request special assistance for my flight?

Accepted Answer

For any special assistance, such as for children traveling alone or passengers with special needs, it is advised to contact the Customer Service Centre as soon as you book your flight, or no later than 72 hours before departure.

Question 8

What are the refund policies for cancelled flights?

Accepted Answer

Refunds are subject to fare conditions, and some discounted fares or international tickets may be partially or completely non-refundable. If a flight is cancelled by the airline, they may offer a full refund, a non-refundable amount for future travel, or alternative flight arrangements.

Question 9

How can I contact Myanmar National Airlines for general inquiries?

Accepted Answer

You can contact Myanmar National Airlines via their official website (www.flymna.com), email (contactus@flymna.com), or by calling their Head Office at +95 1 378 603 or +95 1 377 840.

Question 10

What are the rules for excess baggage?

Accepted Answer

If you exceed your free baggage allowance, excess baggage fees will be charged per kilogram. For domestic flights, this is typically MMK 9,000 per kg, and for international outbound flights from RGN, it is MMK 50,000 per kg (effective June 4, 2025). Special hold luggage like sports equipment or musical instruments may incur a flat service fee.

Question 11

How can I call Myanmar National Airlines customer service from another country?

Accepted Answer

If you need to call Myanmar National Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Hong Kong Sales Office
Hong Kong Contact	+852 2861 1811 Call now
Singapore Airport Office
Singapore Contact	+65 6214 9487 Call now
Thailand Sales Office (Bangkok)
Bangkok Contact	+66 95 951 8882 Call now
USA GSA
USA Contact	+1 201 526 7790 Call now
Yangon Office / Head Office
Yangon Contact	+95 1 378 603 Call now 24hrs
Yangon Office / Head Office (Additional Contact)
Yangon Contact	+95 1 377 840 Call now

Myanmar National Airlines Customer Service Number, Support Phone & Contact Info

About Myanmar National Airlines & Customer Service

Myanmar National Airlines's Customer Service Phone Numbers

Support Email Contacts

Frequently Asked Questions (FAQ)